Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 10, 2016 at 11:33 pm #630294
    boxwell

    Hello,

    I’ve tried to find a solution to this to no avail.

    We are happy with the page showing out portfolio items (https://sweetheartshair.com/ourportfolio/), but when you click on one of the items the image is cropped (https://sweetheartshair.com/portfolio-item/the-warrior-braid/)

    How can we stop this cropping from happening?

    Thanks for your help,

    Graeme

    May 11, 2016 at 3:27 am #630328
    Vinay

    Hey boxwell,

    We need to take a closer look at the issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    May 11, 2016 at 1:38 pm #630694
    boxwell

    Please find login details as requested.

    May 12, 2016 at 2:10 pm #631383
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    May 13, 2016 at 8:50 pm #632220
    boxwell

    Yeah, that’s worked. Thanks loads for your excellent response.

    May 16, 2016 at 4:44 am #632682
    Rikard

    Hi,

    Great, glad you got it working :-)

    Best regards,
    Rikard

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