Viewing 14 posts - 1 through 14 (of 14 total)
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  • #798268

    I have import the demo content of EnfoldGym. The site is working fine. But the issue is on Welcome page. The welcome page content is not showing on Dashboard. Its keep on loading.

    • This topic was modified 6 years, 10 months ago by ncapanna.
    #798452

    Hey ncapanna,

    I don`t understand the “is not showing on Dashboard” phrase. May you explain better to me?

    Best regards,
    John Torvik

    #798534

    Hello John, I want to edit content of Welcome Page. Whenever i reach to edit page. The content simply doesn’t load.
    You can see that here. https://drive.google.com/open?id=0B_eqBMNvjwUVQW1fYVpUR0I1bnM

    #798740

    Hi,

    Thanks for the clarification. You are getting a 403 error on admin-ajax.php, could you try following this to see if that helps please? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

    Best regards,
    Rikard

    #798905

    Hi, I have tried all these. Now on template its gives me an option for welcome. Although, Its containing content of some other page.
    https://drive.google.com/open?id=0B2ysOlKceXtuWERpbFpSanp2Skk

    #799364

    Hi,

    Thanks for the feedback. I’m not sure what you mean by your last post though, could you try to explain a bit further what is wrong please?

    Best regards,
    Rikard

    #799568

    I have try deleting htaccess file and update it with permalink.
    After doing that a template appear when i go to edit welcome page in dashboard. When i load that template it is showing me the content of some other page.

    #799569

    I have provided the access of my site. Can you simply login and and edit the welcome(Front/Home page) and review the content ?
    I want the demo to upload in Visual composer so that i can make changes in that.
    Are you getting me ?

    #799969

    Hi,

    Thanks for that, so you have the wrong content in one of your pages? If so you can enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then you can copy the content you want to your front page.

    Best regards,
    Rikard

    #801003

    Hello Rikard, I have added that code in funcitons.php but now its just showing me the code of that welcome page but still the issue is intact not loading anything in AVIA layout builder. Can you resolve this issue ASAP. As, Its already taking too long and i am unable to start working on my site.
    Best

    • This reply was modified 6 years, 10 months ago by ncapanna.
    #801326

    Hi,
    We purchased the enfold theme to use the Enfold Gym default layout.

    Our issue is that the default home page is not loading for this theme.

    Can you resolve the issue and make the default content load?

    If not, please organise to refund money, we will find another solution. We have spent way too much time trying to resolve this issue.

    Thanks
    Nicole

    #802150

    Hi,

    I have tested the site extensible and the issue that you are dealing with have nothing to do with our actually product ( as it is working properly everywhere ) but with the server you are hosted at.

    I am not sure we can do a lot about that. You do have limits that are not possible to be bypassed from us, but you need to consult with the hosting company to get it short out properly.

    We appreciate your understanding and patience.

    Best regards,
    Basilis

    #802840

    Hi Basilis

    Thanks for you reply. I have contacted the support team of my hosting company. They have replied with the following email:

    We are not familiar with that theme so we really don’t know where to start. Are you able to ask them what the requirements are to run the theme? They mentioned something about limits, perhaps they can specify what limits were reached. Once we know what is required to run the theme we can check it against what our servers are capable of and we can see if we can accommodate any change that is required to run the theme.

    Can you please supply me the information, as they have requested.
    Thanks
    Nicole

    #804164

    Hi,

    Most probably the issue is with the php memory limit that needs to be increased or something related to a php version.
    We can not be sure on that, there has to be someone who can debug and help you with the process.

    Best regards,
    Basilis

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