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  • #20701

    I am unable to have my downloadable products work. They are linked to the proper file but we they are purchase the download link when clicked on downloads a very small file .4 Kb in size with the same file name, but the actual wave it is attached to is 20mB in size. The website is floormusic.widemanmusic.com.

    Thanks,

    K. Wideman

    #108735

    Hi kwideman,

    Try switching the theme to one of the default wordpress themes and going through the checkout process. As far as I know the theme doesn’t modify the process of downloadable items so it shouldn’t have any effect on it.

    If it doesn’t work there, you either have the plugin configured incorrectly for that product or something like that. In which case we are a bit limited in what other steps we can take to address it and you would need to check with the WooCommerce support.

    Regards,

    Devin

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