Email from the contact form

9 posts from 3 voices

• Started 5 months ago by raffoz
• Latest reply from Ismael
• This topic is closed
• This topic is resolved

Tags:

• email

1. 

   raffoz
   Member

   I can't make the contact form to send email to the address set in the "contact & social stuff" options?

   Any idea? :(

   Posted 5 months ago #
2. 

   raffoz
   Member

   p.s.: i tried the check email plugin and it works
   p.s. 2: i tried the contact form 7 plugin and it doesn0t work

   i never had problem, before, in sending email and my host (dreamhost.com) allows me to do it

   Posted 5 months ago #
3. 

   Ismael
   Moderator

   Hi raffoz,

   I tried to check your contact form but when I clicked the link on your name, I can't get inside, I think you have set it in Maintenance Mode (I'm just assuming because I didn't understand the language. )

   Regards,
   Ismael

   Posted 5 months ago #
4. 

   raffoz
   Member

   yes, try now :)

   sometimes (very few) email are sent, sometimes (a lot) not…
   i can't understand why… :(

   Posted 5 months ago #
5. 

   Dude
   Dude

   Hi!

   Did you try to contact your host? If Contact Form 7 doesn't work too it's probably a php mail() configuration issue and the host needs to check the server configuration + error logs.

   Best regards,
   Peter

   Posted 5 months ago #
6. 

   raffoz
   Member

   They told me this:

   I apologize for the inconvenience.

   I just verified that e-mail is flowing from your web server and there is
   no backup of outgoing mail.

   It looks like the 'FROM" address is not being set correctly reviewing
   your "xxx" accounts mail logs.

   Please verify that the scripts you're using to send e-mail are using
   valid envelope headers for a 'FROM' address that is *hosted in our
   system*. Our updated anti-spam policies will block any outgoing messages
   that are not coming from valid addresses hosted in our system. Note that
   the "REPLY-TO" address can be an external address.

   If you have a specific example of an e-mail being sent with a valid
   'FROM' address that is not making it out please give us the full
   information for that message to we can search the logs.

   If you require further assistance let us know.

   Posted 5 months ago #
7. 

   Dude
   Dude

   Kriesi (and also contact form 7) just use the standard php mail function: http://php.net/manual/en/function.mail.php to send the mails. There's no easy way for the developer to change the "from"-header information without breaking the mail function. If the theme contact form and contact form 7 don't work for you you can try other contact forms like: Formidable. If you can't get it to work too you might want to switch the hoster.

   Posted 5 months ago #
8. 

   raffoz
   Member

   They answered me and they solved the problem.
   I apllied the solution and now everything works… :)

   I post the solution here, so maybe someone could use it… :)

   --------------

   Sorry to hear about your website mail form issues. We made some policy
   changes regarding SMTP server usage recently:
   http://www.dreamhoststatus.com/2012/04/04/improvements-to-outgoing-spam-prevention-policy/
   This new policy change started in April, and is nearing phase completion
   now for all our clients.

   If you are trying to send emails from your website using an
   unauthenticated email alias (web visitor's email) to our smtp
   servers(dreamhost),
   they will be rejected because our smtp servers don't allow relaying for
   spam reasons(from non-dreamhost email accounts).

   For example, your webform
   shows that the FROM(web visitor email) section is what the website
   visitor inputs from your site. This is a problem because our smtp servers
   where your website is hosted, does not allow email relaying from
   unauthenticated email accounts not hosted on Dreamhost.

   Here is a copy of the last bounced message and error code:
   To: xxx@yourdomain.com
   Subject: Test (sent by contact form at xxx)
   MIME-Version: 1.0
   Content-type: text/html; charset=utf-8
   From:yyy@gmail.com
   Diagnostic-Code: smtp; 550 5.7.1 Sender domain not allowed.

   The reason why this message bounced was because your mail script or theme
   is using the webvisitor's address instead
   of a dreamhost hosted email account, and our spam protected smtp-relay
   servers will reject this. You will need to implement
   smtp authetication into your wordpress site.

   You will need to install & configure this WordPress plugin to use these
   SMTP authentication settings:
   http://wordpress.org/extend/plugins/configure-smtp/
   If you install and use this plugin, this should correct all the
   webforms/plugins on this site to use the settings you configured.

   Google SMTP authenticated settings:
   smtp server: smtp.gmail.com
   ssl is on
   smtp authentication is on
   port 465
   user: xxx@yourdomain.com
   pass: your password

   Posted 5 months ago #
9. 

   Ismael
   Moderator

   Hey,

   Thank you for the solution. A lot of users can benefit from this.

   Cheers,
   Ismael

   Posted 5 months ago #

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