If you have troubles since the update to WordPress 4.5 please read this post before opening a new thread.
December 9, 2012 at 7:17 pm #18540
I can’t make the contact form to send email to the address set in the “contact & social stuff” options?
Any idea? :(December 9, 2012 at 10:36 pm #99852
p.s.: i tried the check email plugin and it works
p.s. 2: i tried the contact form 7 plugin and it doesn0t work
i never had problem, before, in sending email and my host (dreamhost.com) allows me to do itDecember 10, 2012 at 2:31 am #99853
I tried to check your contact form but when I clicked the link on your name, I can’t get inside, I think you have set it in Maintenance Mode (I’m just assuming because I didn’t understand the language. )
IsmaelDecember 10, 2012 at 5:21 am #99854
yes, try now :)
sometimes (very few) email are sent, sometimes (a lot) not…
i can’t understand why… :(December 10, 2012 at 7:35 am #99855
Did you try to contact your host? If Contact Form 7 doesn’t work too it’s probably a php mail() configuration issue and the host needs to check the server configuration + error logs.
PeterDecember 10, 2012 at 9:28 pm #99856
They told me this:
I apologize for the inconvenience.
I just verified that e-mail is flowing from your web server and there is
no backup of outgoing mail.
It looks like the ‘FROM” address is not being set correctly reviewing
your “xxx” accounts mail logs.
Please verify that the scripts you’re using to send e-mail are using
valid envelope headers for a ‘FROM’ address that is *hosted in our
system*. Our updated anti-spam policies will block any outgoing messages
that are not coming from valid addresses hosted in our system. Note that
the “REPLY-TO” address can be an external address.
If you have a specific example of an e-mail being sent with a valid
‘FROM’ address that is not making it out please give us the full
information for that message to we can search the logs.
If you require further assistance let us know.December 11, 2012 at 7:39 am #99857
Kriesi (and also contact form 7) just use the standard php mail function: http://php.net/manual/en/function.mail.php to send the mails. There’s no easy way for the developer to change the “from”-header information without breaking the mail function. If the theme contact form and contact form 7 don’t work for you you can try other contact forms like: Formidable. If you can’t get it to work too you might want to switch the hoster.December 11, 2012 at 10:42 pm #99858
They answered me and they solved the problem.
I apllied the solution and now everything works… :)
I post the solution here, so maybe someone could use it… :)
Sorry to hear about your website mail form issues. We made some policy
changes regarding SMTP server usage recently:
This new policy change started in April, and is nearing phase completion
now for all our clients.
If you are trying to send emails from your website using an
unauthenticated email alias (web visitor’s email) to our smtp
they will be rejected because our smtp servers don’t allow relaying for
spam reasons(from non-dreamhost email accounts).
For example, your webform
shows that the FROM(web visitor email) section is what the website
visitor inputs from your site. This is a problem because our smtp servers
where your website is hosted, does not allow email relaying from
unauthenticated email accounts not hosted on Dreamhost.
Here is a copy of the last bounced message and error code:
Subject: Test (sent by contact form at xxx)
Content-type: text/html; charset=utf-8
Diagnostic-Code: smtp; 550 5.7.1 Sender domain not allowed.
The reason why this message bounced was because your mail script or theme
is using the webvisitor’s address instead
of a dreamhost hosted email account, and our spam protected smtp-relay
servers will reject this. You will need to implement
smtp authetication into your wordpress site.
You will need to install & configure this WordPress plugin to use these
SMTP authentication settings:
If you install and use this plugin, this should correct all the
webforms/plugins on this site to use the settings you configured.
Google SMTP authenticated settings:
smtp server: smtp.gmail.com
ssl is on
smtp authentication is on
pass: your passwordDecember 12, 2012 at 5:11 am #99859
The topic ‘Email from the contact form’ is closed to new replies.