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Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 22, 2016 at 5:48 am #586830
    srmathis

    Hi there,

    My Aweber form is not showing up on mobile, only on my laptop. I think it’s a theme issue but can’t figure it out.

    Could you help?

    Thanks,
    Sarah Wehkamp

    February 22, 2016 at 4:42 pm #587258
    Vinay

    Hi srmathis!

    We checked the link you provided but don’t see the form even on the desktop please provide us the link to the page where you have the form setup and create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Cheers!
    Vinay Kashyap

    February 23, 2016 at 6:10 am #587564
    srmathis

    ok.
    what email address should i associate the new admin account with?
    thanks,
    sarah

    February 23, 2016 at 8:54 am #587580
    Basilis

    Hey!

    Please use (Email address hidden if logged out) but also provide the credentials here, as we do not receive those emails actually.

    Regards,
    Basilis

    February 23, 2016 at 5:40 pm #587842
    srmathis

    Okay

    February 24, 2016 at 7:28 pm #588598
    Vinay

    Hey!

    The login credentials you’ve provided do not work please send us working login credentials with user role as ‘administrator’ and permission to disable all plugins and add css if necessary to resolve the issue.

    Cheers!
    Vinay Kashyap

    February 24, 2016 at 7:44 pm #588610
    srmathis

    Sorry.

    Let’s try that again.

    February 27, 2016 at 4:23 am #590117
    Vinay

    Hi!

    Please check the site now.

    FYI we have enabled the sidebar in mobile view :)
    http://kriesi.at/documentation/enfold/show-or-hide-sidebar-on-mobile-devices/

    Cheers!
    Vinay Kashyap

    February 29, 2016 at 8:27 pm #591063
    srmathis

    Thank you.

    The form is still not showing on the homepage tho, on desktop or mobile.

    I’m sure it’s something simple that missing.

    Thanks!
    Sarah Wehkamp

    March 1, 2016 at 8:12 am #591397
    Vinay

    Hey!

    Please see the image in private content it is the only form on the homepage which is coming from sidebar widget area and it is set to be visible for only logged in users.

    Cheers!
    Vinay Kashyap

    March 3, 2016 at 5:24 pm #592725
    srmathis

    okay, how do i change that? i want anyone visiting the homepage to be able to see that box.

    thanks!

    March 7, 2016 at 10:10 pm #594606
    Andy

    Hey!

    just remove it from your widget area.
    However, you are using an old version of the theme, so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards. Upgrade your WordPress as well.

    Regards,
    Andy

    March 14, 2016 at 2:24 am #597461
    srmathis

    Hi there,

    I tried all of the above and the form is still not showing up on the homepage.

    I think I’m about ready to go with a different theme. Super frustrating, but I appreciate your help!!!

    March 14, 2016 at 3:23 pm #597769
    Andy

    Hi!

    I checked your website, but I can’t find any Aweber form. Where is it? can you provide us a precise link please?

    Cheers!
    Andy

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