If you have troubles since the update to WordPress 4.5 please read this post before opening a new thread.
It looks like you guys may be using Enfold for the support forum. Is this style of forum built in to Enfold if using bbpress, or is this a majorly custom theme?
Kriesi.at is using a fairly customized child theme of Enfold. The forums are indeed bbPress but also pretty heavily customized (mostly css I believe).
For right now the customizations aren’t available but Kriesi mentioned he would be releasing some as theme updates and others as blog posts over time.
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