Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #374079

    After my last reported issue on the images upload problem which I reported here, I deleted my existing wordpress installation and created a new one. I just installed Enfold, added my logo files, downloaded the Enfold Restaurant demo and went to edit the page. When I try uploading the image, it fails to finish the processing. I look in the uploads folder through FTP and found that the image gets uploaded properly with appropriate permission and then various copies of the image with different sizes are also created. At this point I see that the CPU usage is full and then after sometime I receive an error that image could not be uploaded whereas I can use a direct URL to open the image.

    I contacted my Hosting Provider and they sent me a log stating the following (http://support-tools.com/?4a872e870df68d59#MQZCVR/qJ65hMdX8gcc3V1PZz0gkIkyy2JybsaZLv3I=)

    A time of 300 seconds is given to any PHP process to read data from the server. But your domain demo.inck.in was unable to get the data on time.

    Please note that the maximum query execution time set in our servers is 15 seconds and any query above this execution time gets killed automatically.

    I could find a lot of MySQL sleep queries which are not getting killed automatically. The corresponding logs can be found in the file ‘killed_mysql_queries.log’ under your home directory.

    From all these logs, it is evident that the hosting package is easily exceeding the resource limits. This can be attributed to poor coding. Hence, we highly recommend you to contact the site developer to optimize the coding and also SQL queries(by indexing method) to resolve the issue.

    Can you guys please help me as I have already wasted a month trying to get enfold to work and migrate my website to this wonderful theme

    #374222

    Hi glactin!

    Your login is not working for me.

    Enfold is used on thousands of sites so it is not a problem with the coding. It sounds like a limitation with your hosting provider. Who do you use for hosting?

    Make sure to deactivate all plugins while testing.

    Regards,
    Elliott

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.