Viewing 12 posts - 1 through 12 (of 12 total)
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  • #29168

    Dear Sir,

    Congratulations for your Enfold Theme. It’s simply great, but I’m sorry to tell you that your Contact Form does not work. It confirms the sending but I do not receive any copy of the mail I have send.

    I have tried many times with different mail accounts but it does not work.

    So please have a look to your contact form and inform me about what should I do.

    I have read that many people complain about that, so I ask you to launch an Enfold Theme Update correcting the bugs, for people that are not developers like me.

    Many tanks in advance for everything and with my best regards, Adolfo

    For your info, the url example is – http://ejemplo.responwebdesign.com/contact/

    Adolfo Hauber Torres – Based in Madrid

    #139910

    Hi ahauber,

    I can assure that by itself the contact form does work :) With 9,000 copies sold of the theme we would have a few more reports if it flat out didn’t work.

    Typically there are a few things that can cause it to not work on an individual server. The first is to make sure the email address used is one based at your domain. Eg (Email address hidden if logged out) . Many servers have spam protection that will not allow mail to be sent out if it is being sent from an outside domain like @gmail.com or something like that.

    Your host may also not allow you to use the php mail function in which case you would need to try using smtp instead: http://wordpress.org/plugins/wp-mail-smtp/

    So first thing to try is change the email address the form gets sent to/originates to a domain hosted one. Next, try using an outside plugin like Contact Form 7 to test your servers mail function (or just talk to your server). If need be, use the smtp mail plugin.

    Regards,

    Devin

    #139911

    Dear Devin,

    I have been using right now the email address (Email address hidden if logged out) and my company host is BlueHost.com, but the Contact Form still doesn’t work.

    I will try this weekend using the plugins Contact Form7 or Wp-mail-smtp or I will talk to my server BlueHost.com as you told me. I will inform you about my inquiries,…

    Another question. The Enfold version I bought is “2013 August 21 – Version 2.0.1″ but I read there is an Update: “Version 2.1 is Out Now” but my Dashboard don’t reflect there is a new version available to download and update automatically. Does Enfold not update automatically the news updates?

    This is a silly question, but how can I do to download the newest versions and make a re-installation?

    Many thanks for the help, Adolfo

    #139912

    Dear Devin,

    I have tried right now with the plugin Contact Form 7 and when a click the bottom “Send” I get the message – Failed to send your message. Please try later or contact the administrator by another method –

    The second plugin called WP Mail SMTP shows a message – http://wordpress.org/plugins/wp-mail-smtp/ – that say “This plugin hasn’t been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress – so I don’t know what to do.

    I have asked you in my previous mail that I want to know how to update the Enfold Theme to the latest Version 2.1, but I don’t know how to proceed.

    Perhaps if I update the theme, the problem will be resolved. What do you think?

    Many thanks for the help and best regards, Adolfo

    #139913

    For a quick guide on updating your theme take a lok at this video on updating the Enfold theme via FTP: https:/vimeo.com/channels/aviathemes/67209750

    If a regular contact form isn’t working you will need to contact your host and talk to them about getting the regular WordPress mail function to work. You can also try using the SMTP plugin as I believe it is still working even though it has not been updated.

    Regards,

    Devin

    #139914

    Dear Devin,

    I went to https:/vimeo.com/channels/aviathemes/67209750

    and the video is very clear but I guess thinks have changed lately, or I have a wrong account configuration, because I cannot dowload any Updated Theme , cause mi account appears to 0,00, and when I go yo Downloads I check ThemeFores but appears to 0 downloads. No Enfoldtheme appears.

    I’m very sorry to disturb you so many, but I’m lost and I d’ont know what to do. Please help me. Many tanks and best regards, Adolfo

    I enclosed you my License Certificate

    ……

    LICENSE CERTIFICATE : Envato Marketplace Item

    ==============================================

    This document certifies the purchase of:

    ONE REGULAR LICENSE

    as defined in the standard terms and conditions on the Envato Marketplaces.

    Licensor’s Author Username: Kriesi

    Licensee: Adolfo Lucio Hauber Torres

    For the item:

    Enfold – Responsive Multi-Purpose Theme

    http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Item ID: 4519990

    Item Purchase Code: [removed]

    Purchase Date: 2013-09-03 08:32:31 UTC

    For any queries related to this document or license please contact Envato Support via http://support.envato.com/index.php?/Live/Tickets/Submit

    Envato Pty. Ltd. (ABN 11 119 159 741)

    PO Box 21177, Little Lonsdale Street, VIC 8011, Australia

    ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

    #139915

    Hi,

    Let me tag Kriesi. The theme should always be available in your downloadable items. Are you sure you are logged-in on the correct account? Please try to use a different browser then sign in again.

    Regards,

    Ismael

    #139916

    Hi Ismael,

    I have tried with a different browser and the same, no way, everything is empty!.

    Mi user name is – ahauberhoher – and my pass is -[removed]… – so you can enter in my account to have a look.

    Email registerd is – (Email address hidden if logged out) – an name is – Adolfo Lucio Hauber Torres -

    Many tanks and best regards, Adolfo

    ……

    LICENSE CERTIFICATE : Envato Marketplace Item

    ==============================================

    This document certifies the purchase of:

    ONE REGULAR LICENSE

    as defined in the standard terms and conditions on the Envato Marketplaces.

    Licensor’s Author Username: Kriesi

    Licensee: Adolfo Lucio Hauber Torres

    For the item:

    Enfold – Responsive Multi-Purpose Theme

    http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Item ID: 4519990

    Item Purchase Code: [removed]

    Purchase Date: 2013-09-03 08:32:31 UTC

    For any queries related to this document or license please contact Envato Support via http://support.envato.com/index.php?/Live/Tickets/Submit

    Envato Pty. Ltd. (ABN 11 119 159 741)

    PO Box 21177, Little Lonsdale Street, VIC 8011, Australia

    ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

    #139917

    Hey! you are saying that your username is ahauberhoher but the licence is for an account named ahauber. Are you sure you are logged in to the correct account? (I wasnt able to log into your account with your credentials, and I also remove them from the forum so they cannot be used by anyone else)

    If you are indeed logged in to the correct account and the download does not show up please contact themeforest directly here:

    http://support.envato.com/index.php?/Tickets/Submit

    If you send them your licence file they should be able to sort things out ;)

    Cheers!

    Kriesi

    #139918

    Hi Kriesi,

    Many thanks. I have accessed into my account ahauber and everything seems to work OK. Best regards, Adolfo

    #139919

    Hi Kriesi, Ismael and Devin,

    I have installed successfully the Enfold version 2.1. and everything works fantastic, including the Contact Form.

    The Enfold Theme is rally great and now I’m happy ;-)

    Many thanks for everything and with my best regards from Madrid, Adolfo

    #139920

    Hey!

    Great to hear that!

    I am closing this one for now, if you have any other issues let us know

    Best regards,

    Kriesi

Viewing 12 posts - 1 through 12 (of 12 total)

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