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  • August 30, 2016 at 8:30 am #679282
    Ivygrace808

    client is freaking out, they got a big meeting and they are missing messages from site.

    I have a site using the built in enfold contact form, and all of a sudden it is not working anymore.

    it worked fine for a couple months, now out of now where there is an issue and I do not receive any of the messages sent to my site via enfold contact form.The support email works fine for the site, but the site contact form can not get messages to it anymore????????

    Please help me fix this, it took a lot of work to style this form the way it is, so I really don’t want to start over with contact form 7.

    can you guys please take a look and tell me what the problem is?

    Thanks
    Ivy

    • This topic was modified 7 years, 7 months ago by Ivygrace808.
    August 30, 2016 at 2:59 pm #679479
    Vinay

    Hey Ivygrace808,

    There are several reasons why this might be happening. Please refer to this link http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    For a quick fix solution please try this plugin https://wordpress.org/plugins/contact-form-7/ and setup a seperate contact form.

    If that don’t work mostly there will be an issue with the email server please check with your hosting company as well.

    Let us know if it helps.

    Best regards,
    Vinay

    • This reply was modified 7 years, 7 months ago by Vinay.
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