Viewing 6 posts - 1 through 6 (of 6 total)
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  • #839599

    Hi Guys!
    I am not able to see de Layout Editor anymore in my wordpress, and can’t edit the widgets as well. Is there any way to fix it?

    Thanks!

    #839615

    Hey adinteractives,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    #840553

    Hi Nikko,

    Thanks for your response!

    In the private content I included the information requested.

    Best regards,
    Martin

    #840743

    Hi,

    You are running a very old version of the theme, could you try updating the theme to the latest version (4.1.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Make sure to have proper backups before updating, in case you should need to roll back.

    Best regards,
    Rikard

    #844113

    Hi Guys!
    We have updated the theme and it gives us errors when we activate it. If you can get in the ftp you will see that we created a folder named “enfold_new” where the new theme is. When we change it as “enfold” the site don’t work and give us errors.

    The thing is that the Lay Out Builde (AVIA) is not working and we can’t update the site. Is there anything you can help us?

    Best regards!

    #845413

    Hi,

    Please remove old version of the theme and then install the new one.

    Best regards,
    Yigit

Viewing 6 posts - 1 through 6 (of 6 total)
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