Viewing 15 posts - 1 through 15 (of 15 total)
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  • #555918

    Hi,

    I have just purchased and downloaded Enfold and uploaded it to WordPress, however whenever I try to edit a page or pretty much do anything, it freezes and I get a message telling me that the server is not responding. I then can’t log back into my WordPress site for several minutes.

    I have tried deleting Enfold, downloading it again and installing it fresh, but the same think happens every time.

    When I switch to a different theme, everything works fine, so it definitely seems to be an issue with Enfold. Can someone please help ASAP?

    #555923

    Hey slhicks!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Also, please try de-activating all active plugins and check if that helps.

    Best regards,
    Yigit

    #555978

    My service provider has increased the wp-config.php to 1000MB and I have no plugins activated, and I’m still experiencing the same problem.

    #555982

    Hi!

    Do you mind creating a temporary admin login and FTP access and posting them here privately so we can look into it?

    Best regards,
    Yigit

    #556013

    Hi,

    I’ve set up the temporary admin login for you. Details below.

    #556015

    Hey!

    Can you please flush browser cache, refresh your page a few times and try once again?
    I was able edit an existing page and and to create a new private one, linked in private content field

    Cheers!
    Yigit

    #556027

    I emptied the cache and refreshed several times, then when I opened the new page you created, everything froze again straight away.

    #556030

    Hey!

    Which browser and OS are you using? Please try using another browser check if that helps. Also, please try disabling browser add-ons if you are using any.

    Best regards,
    Yigit

    #556037

    I’m using OS X Yosemite 10.10.5 and Safari. I’ve also tried using Firefox but experienced the same problem. I’m not using any add-ons or extensions.

    #556042

    Hey!

    I will ask my teammates to check your website. Please kindly wait to hear from them.

    Best regards,
    Yigit

    #556049

    Hi!

    I could add an iconbox element without any problems, so everything seems to work fine to me. Can you check on another computer as well please?

    Cheers!
    Andy

    #556054

    I’ve just tried it on my old PC laptop and it seems to be working OK, so I’m guessing it’s the Mac OS X that’s causing the problem. I will try upgrading to the latest El Capitan 10.11.2 and see if that has any effect.

    #556063

    Hey!

    I checked your website on OSX 10.11. Andy is using Mac as well. So i believe it is not related to OS but updating may help :)

    Regards,
    Yigit

    #556472

    Updated the OS, but still having the same problem. I don’t understand what it is about my iMac that could be causing this to happen. Any ideas would be greatly appreciated!

    #557011

    Hi,

    Very difficult to say when it’s a local problem, do you have any active plugins in the browser which might cause it maybe?

    Thanks,
    Rikard

Viewing 15 posts - 1 through 15 (of 15 total)
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