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Just wondering if we can work on fixing the display issue (attached) which seems to happen every time I link to our website via Facebook, either in a post or a message.
Very annoying and not a good look. Is there anything that can be done to fix this for good?
Hey Brisbane,
Please try running your URL through this tool to see if that helps please: https://developers.facebook.com/tools/debug/
Best regards,
RikardHi,
I’m not sure to be honest, could you try deactivating all plugins to see if one of them is causing a conflict please?
Thanks,
RikardWe are having Enfold on another website, lashdolls.com.au and the same error when trying to attach on Facebook.
Not working after deactivating all plugins.
GoDaddy said something about php.ini file, is this something we can try? Can you guide us in this direction?Hi,
I tried sharing your site on Facebook and I get the same problem, I’m pretty sure it’s due to Facebook cache. I see from your screenshot that you did not run the front page through it, could you try that?
What exactly did GoDaddy say was the problem with php.ini?
Thanks,
RikardJust jumping in as I had this same experience a bit ago….
Your mobile menu is messed up on my iPhone using Safari…. I would put the Facebook issue aside momentarily and fix that first and see if that resolves your issues with Facebook. My mobile menu looked like this a few versions of Enfold ago, then I updated Enfold and it fixed it. Are you running 3.7.1?
Hi,
Thanks for the input @goldengate415, much appreciated. Could you check that out @BrisbaneLashes and update the theme if you are not running the latest version?
If you should have any further problem then please post admin login details in private.
Regards,
Rikard
Above is the screen with the homepage on FB debug tool.
Today we can’t log in due to Total Cache plugin, see below the error message:
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/content/p3pnexwpnas04_data01/00/2994400/html/wp-content/advanced-cache.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/content/p3pnexwpnas04_data01/00/2994400/html/wp-content/db.php.
Warning: Cannot modify header information – headers already sent by (output started at /home/content/p3pnexwpnas04_data01/00/2994400/html/wp-content/advanced-cache.php:23) in /home/content/p3pnexwpnas04_data01/00/2994400/html/wp-includes/pluggable.php on line 1167Sorted out this error via FTP.
Theme is up to date:
“No Updates available. You are running the latest version! (3.7.1)”GoDaddy:
“‘php.ini/user.ini changes not taking effect’ may be helpful to you. Here’s a link: php.ini/user.ini changes not taking effect.”Hi Rikard,
No, that was for other issue we had.
Please help us solve the mobile menu issue, it’s messed up on my iPhone using Safari. As seen on the screenshot in the beginning of this thread.Thanks,
Brisbane Lashes teamHi,
I checked your website on mobile, but can’t see anything wrong with your mobile menu:
Could you fix it?
Best regards,
AndyHi Andy,
It happens only when we try to attach the site on Facebook, see the first post on this thread.
This is how it looks:
Hi,
what do you mean with “when we try to attach the site on Facebook”? the theme does not control how it looks like if you post it on Facebook. Use a plugin like Yoast SEO for this kind of function.
Best regards,
AndyHi Andy,
I mean when we add the website on a Facebook post, from iPhone, Safari. It looks like in the image posted above.
The header menu is messed. We don’t want the site to look like that on our Facebook posts, can we solve this issue please?PS: we are using Yoast plugin.
Best regards,
Brisbane LashesHi,
if you’re already using Yoast plugin then inside your backend go to Yoast->Social->Facebook and activate “Open Graph Meta Data”. Then you can upload an image, which will be used if you post anything to Facebook.
Please ask Yoast Support about any more questions about that.Best regards,
AndyHi Andy,
That is already done from our side and we think that it has no relation with our header menu issue (see attachment above).
Can you help us fix it?We are still having regular display issues on the BrisbaneLashes site which makes the site not usable as you can’t see what you’re clicking and I’m sure it’s affecting our bookings, subscribers & training enrolments.
Do you think we will be able to resolve this or are we better off switching to a new WP theme?
Hi,
not sure what you are talking about, as I though this thread is about Yoast+Facebook image. Please stick to one question/issue in one ticket only and feel free to open as many tickets as you want. Just keep things clean and clear for us in our forum, so we know exactly what you’re talking about and other people try to find help in this forum have an easy time to find what they need.
Show us in your new ticket what kind of display issues you’re experiencing. Please use precise links and screenshots showing what’s going on.
Best regards,
Andy
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