Enfold: Problem with Post Slider not Responding in Internet Explorer (IE) - Support

Tagged: color section, ie, internet explorer, post slider

Viewing 7 posts - 1 through 7 (of 7 total)

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July 30, 2015 at 10:26 pm #480981

sethbutler
Participant

Hi Team Enfold,

I am just wrapping up cross-testing on a site and found that after I updated to version 3.2.3 that the column layout for the Post Slider was not longer responsive in Internet Explorer (IE) versions 8, 9, 10 & 11.

I have removed custom CSS, overwritten the theme and changed the permissions but it still does not seem to work.

All other pages (without the Post Slider) are still working correctly and are responsive in IE. Please see below for a screen shot of the problem in IE 11 / Windows 8.1 where the columns to not respond correctly and get cropped off the page on a 1024x768px monitor:

Please let me know if you might have a fix for this issue as I am on schedule to launch this site next week.

The site is still in prototype—please see below for links & instructions to get past a firewall!

Cheers
Seth

July 31, 2015 at 2:50 pm #481343
Elliott
Inactive Moderator
Hey sethbutler!

This is what I’m seeing on Windows 8, IE 11. Are you sure compatibility view is turned off? Is your zoom setting set to 100%?

Best regards,
Elliott
- This reply was modified 8 years, 9 months ago by Elliott.
July 31, 2015 at 3:16 pm #481372

sethbutler
Participant

Hi Elliot,

I am using a cross browser testing emulator and to the best of my knowledge all those elements set to default.

What monitor size is that screen grab from? I am seeing the issue happen below 1280px wide and my screen shot was from a 1024x768px monitor.

I have tried machines with Windows 7, 8.1, etc and am still seeing the issue on my end.
Seth

August 3, 2015 at 3:05 pm #482129

Elliott
Inactive Moderator

Hi!

I’m seeing it now and it’s not just in IE. What happens when you remove the parallax color section and clear your browser cache?

Best regards,
Elliott

August 3, 2015 at 7:09 pm #482365

sethbutler
Participant

Hi Elliot,

Glad to hear you were able to duplicate, I was beginning to think I was losing my mind!

You tipped me into the solution—the issue was due to the Color Section background settings which were originally set to “At Least 50% of Browser Window Height“.

I edited the setting under Color Section > Section Layout > to “No Minimum Height” and this solved the issue.

The same problem was causing my News Feed to shift and become unresponsive under 767px as reported in this other thread:
https://kriesi.at/support/topic/enfold-3-2-3-problem-with-blog-posts-feed-and-sidebar-settings-below-767px/

Will this issue with the color section background settings be solved in an future release?
Seth

P.S. Link to live domain below in private:

August 4, 2015 at 8:06 am #482550

Ismael
Moderator

Hey!

Thank you for the info. If you can create a test page with the issue, we will check it again. We would like to reproduce it on our installation and find an end fix. If possible, please post the login details here so that we can copy the shortcodes. Did you set the ALB to debug mode? If not, please enable it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Cheers!
Ismael

October 17, 2015 at 3:55 am #520355

studiobabz
Participant

Thanks Seth, Elliot!
I have been pulling hair out for a couple of days on this! The section on a page in my site was not responsive. It has the color section, with the blog posts module in full width on the color section, and the page layout has no sidebar. But another page which uses color section without the blog posts module did not have the problem.

The solution was correct:
“I edited the setting under Color Section > Section Layout > to “No Minimum Height” and this solved the issue.”

I hope the issue gets fixed in the next update. Thanks all!
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