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Hi,
We need to re-build a website for a big company, we made it with Jupiter theme, but had many issues with heartbeat CPU and WPML.
The support of ArtBees (Jupiter) is terrible, 2-5 days, and do not answer our question and fix issues.
So we decided to change, maybe the Enfold.
Our client have conditions, like support time and real help to fix issues if happen.
We need to know how your support work, is there a live chat ?
Thanks in advance for fast replay
PS: the needed plugin are : Cool Timeline Pro, WP Download Manager, Email Address Encoder, iframe, LayerSlider WP, Nextend, Nextend Accordion Menu, Quform, Real 3D Flipbook, Slider Revolution, TinyMCE Advanced, Wordfence Security, WP Maintenance Mode, WPBakery Visual Composer (Modified Version), WPDM – Extended Short-codes, WPDM – TinyMce Button, Yoast SEO and the WPML (almost full and paid versions)Hi David,
We generally answer support questions within a day, but in more difficult cases we can take longer than that. We don’t have live chat unfortunately.
We’ll do our best to help out with issues regarding the theme if you decide to go with Enfold, but please note that support is not for customisations of the theme, and we can’t guarantee that all of the plugins you are looking to use will be compatible with the theme. I see that you want to use Visual Composer for instance, I don’t think it will work with our theme builder unfortunately.
Best regards,
Rikard
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