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  • #28589

    Hi,

    I added two Testimonial widgets to a page and filled them with 30 written testimonials. The next day I tided them up and added photos. Just as I was 1 testimonial from completion the widget ‘crashed’ an I lost all the data.

    I tried returning via Revisions function but it hang for up to 10 minutes before providing the message that the earlier version was now live, but nothing has changed. The earlier content is still not there.

    Revisions are not working on ANY of the pages!

    Any idea what is going on?

    Why won’t the Revisions function pull up the earlier saved work?

    What happened to cause the Testimonial widget to malfunction like this?

    I am using the version 1 update previous to the latest update.

    Please offer me some ideas on how to retrieve my data and to fix the Testimonial widget and Revisions function.

    thank you

    Tim

    #138036

    Hi Tim,

    You can try turning on the advanced layout editor debug field by adding this to your functions.php file:

    //set builder mode to debug
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
    return "debug";
    }

    Why it crashed I don’t know but because of the way the data is saved it doesn’t actually get stored as revisioned data for WordPress at the moment. You can use the template options in the top right corner of the advanced layout editor to save your pages in versions or in general in case something like this happens again.

    As for recovering the data unless the testimonials are still showing on the front end then the data has been erased.

    Regards,

    Devin

Viewing 2 posts - 1 through 2 (of 2 total)

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