Viewing 18 posts - 1 through 18 (of 18 total)
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  • #225952

    The past two blog posts that we’ve written are showing on the main blog page, but when you click on the link to see the entire article, you’re taken to a black background page with our header, but no other information. It’s blank. You can see the latest example on our blog at: http://www.theurldr.com/blog/ . If you click on the most recent blog post: http://www.theurldr.com/kabbage-fast-flexible-financing/ you’ll be taken to a blank, black page.

    We had the same problem with the Teens for Jeans blog post on February 10, 2014 at http://www.theurldr.com/url-dr-local-teens-help-teens-for-jeans/ but I finally got it to post by shortening the length of the title. I tried that on the current blog post that isn’t showing but it didn’t work. Help!

    #226026

    Hi Kim!

    Please try to update the theme. Download the latest version, 2.5.2, on your themeforest account then update the theme via FTP. Watch this video by Devin: https://vimeo.com/channels/aviathemes/67209750

    Did you add any plugins prior to this issue?

    Best regards,
    Ismael

    #226231
    This reply has been marked as private.
    #226235
    This reply has been marked as private.
    #226612

    Hey!

    I’m sorry but the the theme version is still 2.4.4. Please download version 2.5.2 then update the theme via FTP. Please deactivate the minify plugin.

    Cheers!
    Ismael

    #226778
    This reply has been marked as private.
    #227008

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    #227058

    No I haven’t, but they’ve worked with no issue until the last couple of days. We did no upgrading of any plugin in that time. We are using the latest versions of Akismet (2.5.9), Gravity Forms (1.8.4), W3 Total Cache (0.9.3), and WordPress SEO by Yoast (1.4.24). I find it very odd that this is only two pages that are affected and the other one we solved by shortening the page title. It’s just in the blog posts. This is not happening on site pages.

    We are also seeing comments like this: http://www.kriesi.at/support/topic/black-screen-when-published-enfold-theme/

    #227065

    Hi,

    Can you create an administrator account and post it here as a private reply?

    Regards,
    Josue

    #227111
    This reply has been marked as private.
    #227113

    Seems to be a problem with the memory limit, try increasing it to 256M :

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Josue

    #227205
    This reply has been marked as private.
    #227208

    Put:

    define( 'WP_MEMORY_LIMIT', '64M' );
    

    in your wp-config.php file.

    Best regards,
    Josue

    #227213

    Nope. That doesn’t work either.

    #227214

    Hmm, try asking your hosting provider about this, earlier i tried changing the title (and permalink) of that post to “Test” and it got fixed, so it’s a definitely a memory limit issue.

    Cheers!
    Josue

    #227215

    What exactly do I want to ask them or tell them to do?

    #227219

    To increate the PHP memory allocation.

    #227521

    Thanks. Increasing the PHP memory allocation seemed to have done the trick. Page is now showing. Appreciate all the speedy replies to this issue.

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