Viewing 23 posts - 1 through 23 (of 23 total)
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  • #285059

    Hi, I’m having the following three issues with my Enfold theme:

    1. When viewers visit my website, they say that some of the content towards the end is being cut off.
    2. My blog will not allow me to to edit the spacing with short code although the rest of my website allows this. My blog will not allow me to enter for new paragraphs. I’ve checked other theme forums and I’ve tried various short codes that will not fix the problem.
    3. I cannot login onto my WordPress from Google, only from Internet Explorer.
    4. When I try to edit the accordion,it will continue to open the same content again and again even if I’m editing a different part of it. I have to update and refresh to update the accordion every time.

    Any assistance would be much appreciated! Thank you!

    #285327

    Hey dmenditc!

    Before anything else try updating your theme files to the most recent release. You can find update information here: http://www.kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Devin

    #285487
    This reply has been marked as private.
    #285541

    Hey!

    I’m sorry but the login credentials are incorrect. Please check. I checked the website and the content is not being cut off at the edge. Please try to remove or deactivate all the chrome’s browser extension then test it again. Note that you’re using a cache plugin, please deactivate this while working on the site.

    Cheers!
    Ismael

    #285992
    This reply has been marked as private.
    #286049

    Hey!

    No, it doesn’t work. Please create another user. The kind of browser doesn’t have anything to do with it.

    Best regards,
    Ismael

    #287031
    This reply has been marked as private.
    #287845

    First try deactivating *all* plugins you have active including Jetpack. Make sure that with WP Super Cache you enable it, clear the cache, then re-disable it so that its not being used.

    Then try checking over the issues with logging in.

    I tried editing and creating the blog posts I wasn’t able to reproduce any issues on my end however.

    For #4, what page is that happening?

    #290280
    This reply has been marked as private.
    #290886

    The only other thing I can think of would be to try and switch themes and see if you can login on all browsers with another theme. If not, there may be a larger issues causing all of the conflicts/issues. I’ve never encountered only being able login from one browser with WordPress before and definitely not with the theme.

    #291092
    This reply has been marked as private.
    #292124

    I’ll tag the topic for Kriesi to take a look at. As far as I know this is the only reported case of this happening. There have been some posts from users on the general WordPress forums with somewhat similar issues though they tend to not have a specific resolution.

    You could try using a child theme as it sounds like the theme may be tied to the issue in the WordPress database rather than it being a theme issue itself.

    See: http://www.kriesi.at/documentation/enfold/using-a-child-theme/

    #292334

    Hi Devin,

    I downloaded the Child Theme, but no resolve. I still cannot access from Chrome and my friends are reporting the same issues. Should I try to reinstall WordPress? If so, what would be the best way without loosing everything?

    #292528

    Hi!

    Please go to Dashboard > Updates and click “Re-install now” button

    Best regards,
    Yigit

    #292553
    This reply has been marked as private.
    #292830

    Hey!

    Thank you for the info.

    Can you please give us a copy or the code inside your .htaccess file? Did you install wp on a sub directory?

    Regards,
    Ismael

    #293023
    This reply has been marked as private.
    #293214

    Hi!

    Alright. Please give us the ftp login credentials. We would like to check the file structure. You can edit the .htaccess file using a notepad.

    Regards,
    Ismael

    #293734
    This reply has been marked as private.
    #296294

    The FTP account has no folder access that I can see. It pulls up an empty directory.

    At this point if this is only happening with the theme and are looking for an immediate resolution I would suggest getting a refund from ThemeForest and then switching to a different theme.

    This is the only instance we’ve ever had of issues like this and I can only maybe guess there is a specific server side setting that is causing a fluke conflict with the theme.

    #296450
    This reply has been marked as private.
    #296452
    This reply has been marked as private.
    #297800

    Hi!

    1) Yes, this might cause problems if you’re just changing the url (domain mapping) without replacing the urls in the database. You can use a plugin like WP MigrateDB or WP MigrateDB PRO to replace all occurences of http://youngwomenpioneers.com/ with http://www.womenspioneernetwork.com/ in your database. Then export ther new database file, make a backup of the old database and drop all tables of the database. Then import the file you generated with the migrate plugin.

    2) You can change the font size of the submenu titles with:

    
    #top #header .mega_menu_title a {
    font-size: 17px;
    }
    

    and the hover color with

    
    #top #header .mega_menu_title a:hover {
    color: #333;
    }
    

    3) Enfold does not support a Skype button and unfortunately the implementation of such a button is beyond the scope of our support forum. Maybe you can find an useful plugin here: http://wordpress.org/plugins/search.php?q=skype or hire a freelancer who can help you with the implementation.

    Best regards,
    Peter

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