June 30, 2014 at 1:38 am #285059
Hi, I’m having the following three issues with my Enfold theme:
1. When viewers visit my website, they say that some of the content towards the end is being cut off.
2. My blog will not allow me to to edit the spacing with short code although the rest of my website allows this. My blog will not allow me to enter for new paragraphs. I’ve checked other theme forums and I’ve tried various short codes that will not fix the problem.
3. I cannot login onto my WordPress from Google, only from Internet Explorer.
4. When I try to edit the accordion,it will continue to open the same content again and again even if I’m editing a different part of it. I have to update and refresh to update the accordion every time.
Any assistance would be much appreciated! Thank you!June 30, 2014 at 6:38 pm #285327
Before anything else try updating your theme files to the most recent release. You can find update information here: http://www.kriesi.at/documentation/enfold/updating-your-theme-files/
DevinJuly 1, 2014 at 1:28 am #285487July 1, 2014 at 4:57 am #285541
I’m sorry but the login credentials are incorrect. Please check. I checked the website and the content is not being cut off at the edge. Please try to remove or deactivate all the chrome’s browser extension then test it again. Note that you’re using a cache plugin, please deactivate this while working on the site.
IsmaelJuly 2, 2014 at 3:00 am #285992July 2, 2014 at 6:14 am #286049
No, it doesn’t work. Please create another user. The kind of browser doesn’t have anything to do with it.
IsmaelJuly 4, 2014 at 4:54 am #287031July 7, 2014 at 6:07 am #287845
First try deactivating *all* plugins you have active including Jetpack. Make sure that with WP Super Cache you enable it, clear the cache, then re-disable it so that its not being used.
Then try checking over the issues with logging in.
I tried editing and creating the blog posts I wasn’t able to reproduce any issues on my end however.
For #4, what page is that happening?July 11, 2014 at 10:19 pm #290280July 14, 2014 at 7:49 am #290886
The only other thing I can think of would be to try and switch themes and see if you can login on all browsers with another theme. If not, there may be a larger issues causing all of the conflicts/issues. I’ve never encountered only being able login from one browser with WordPress before and definitely not with the theme.July 14, 2014 at 3:14 pm #291092July 16, 2014 at 3:55 pm #292124
I’ll tag the topic for Kriesi to take a look at. As far as I know this is the only reported case of this happening. There have been some posts from users on the general WordPress forums with somewhat similar issues though they tend to not have a specific resolution.
You could try using a child theme as it sounds like the theme may be tied to the issue in the WordPress database rather than it being a theme issue itself.July 17, 2014 at 3:25 am #292334
I downloaded the Child Theme, but no resolve. I still cannot access from Chrome and my friends are reporting the same issues. Should I try to reinstall WordPress? If so, what would be the best way without loosing everything?July 17, 2014 at 4:13 pm #292528
Please go to Dashboard > Updates and click “Re-install now” button
YigitJuly 17, 2014 at 4:41 pm #292553July 18, 2014 at 6:03 am #292830
Thank you for the info.
Can you please give us a copy or the code inside your .htaccess file? Did you install wp on a sub directory?
IsmaelJuly 18, 2014 at 4:19 pm #293023July 19, 2014 at 3:29 am #293214
Alright. Please give us the ftp login credentials. We would like to check the file structure. You can edit the .htaccess file using a notepad.
IsmaelJuly 21, 2014 at 8:35 am #293734
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