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Viewing 22 posts - 1 through 22 (of 22 total)
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  • November 6, 2015 at 10:25 am #531381
    NMOI

    Hi,

    The update feature hasn’t been working for long, and I always have to update via FTP.

    If I go to the admin section on the update tab, it says “No Updates available. You are running the latest version! (3.3.1)”. This is confirmed if I click on “Check manually”. No track of 3.4!

    What should I do?

    Thanks

    November 6, 2015 at 4:25 pm #531505
    Elliott

    Hey NMOI!

    Perhaps the information you input has a typo or there is an issue with your server. Try updating via FTP, http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/.

    Best regards,
    Elliott

    November 6, 2015 at 5:46 pm #531588
    NMOI

    Hi Elliot,

    I’m perfectly sure it would work by FTP, but it’s much less convenient.

    Let’s come back to the simpler way if you will.

    I’m not sure what you suggest about a potential type problem. My user name and API seem to be OK, and I don’t get any error message. What could be this issue with my server?

    Besides, the most surprising thing is the fact that the theme itself can’t see the update, don’t you think?

    Thanks

    November 7, 2015 at 6:47 am #531730
    Ismael

    Hey!

    Not really sure what could be causing that. We’ve only seen a few inquiries regarding this issue and they all seem to be related to the server configuration. Is the site being hosted on a IIS 7 windows server? Maybe, your hosting provider can help with the issue. Also, have you tried regenerating a new API key? If not, please regenerate the API key then try to update the theme on a different browser.

    Regards,
    Ismael

    November 11, 2015 at 1:40 pm #533991
    NMOI

    Hi Ismael,

    No, the site is not hosted on IIS7. They use Linux, and I guess Apache as a Web server.

    I’ve also tried to issue a new API key, but it didn’t change a thing.

    Thanks

    November 12, 2015 at 6:55 am #534579
    Rikard

    Hi,

    Please try the following plugin in order to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

    Best regards,
    Rikard

    November 17, 2015 at 5:50 pm #537513
    NMOI

    Hi Rikard,

    This is slightly above my skills, so I’d rather check with you before crashing my site.

    I’m not sure what I should clear, but this one seems to be a good candidate:

    347322 update_themes object Does not expire Edit | Delete

    Could you please confirm that I should delete it? Could therr be others to delete? Just in case, please find bellow the full report.
    Thanks

    348214 update_wprocket 1447814559 Does not expire Edit | Delete
    348210 update_plugins object Does not expire Edit | Delete
    348203 poptags_40cd750bba9870f18aada2478b24840a array 3 heures Edit | Delete
    348201 plugin_slugs array 24 heures Edit | Delete
    348197 snp_update_response 15 minutes Edit | Delete
    348195 theme_roots array 27 minutes Edit | Delete
    348189 security_report_performed_recently 1 5 minutes Edit | Delete
    347981 jpp_li_279f8ab24279551d5a122cd7151f374c array Expired Edit | Delete
    347966 jpp_li_a7f446308eebd934807dfef7e6553499 array Expired Edit | Delete
    347832 jpp_li_0ac1cfde6ca4cc3baa80f05ee5846d4f array Expired Edit | Delete
    347647 feed_mod_29c0e191ea67a4cd1c042352a31719d9 1447747084 4 heures Edit | Delete
    347638 feed_mod_a09314b1a57acfaba9faaca775e0e5d2 1447747072 4 heures Edit | Delete
    347622 jpp_li_f840454820d188300b8a964ebd95a109 array Does not expire Edit | Delete
    347322 update_themes object Does not expire Edit | Delete
    347320 update_core object Does not expire Edit | Delete
    347297 pb_backupbuddy_avail_zip_methods array Does not expire Edit | Delete
    345301 jpp_li_d8771f8f7a8d368853d3f4741deafa9c array Does not expire Edit | Delete
    345299 jpp_li_4b3635519220b530f48da2a093aa0f9c array Does not expire Edit | Delete
    344381 wplc_is_admin_logged_in 1 1 minute Edit | Delete
    343982 browser_5b8d9ba1790c5201ad4cd9fd6f8aba9e array 3 jours Edit | Delete
    343761 browser_2b6511de2585ca9e972671d23d3396c1 array 3 jours Edit | Delete
    343390 feed_mod_08a9370cca8e4bda25c11f8557e93830 1447318627 2 jours Edit | Delete
    343382 jpp_li_fa688db0a1b7749b86d7b659975eb48d array Does not expire Edit | Delete
    342029 rocket_check_licence_1 1 Does not expire Edit | Delete
    340446 rocket_check_licence_30 1 3 semaines Edit | Delete
    340427 jpp_li_b9167b3ec7fe34ab8d001ecd28c0dcc7 array Does not expire Edit | Delete
    338972 browser_71e9d81c5317fe08cbeebb649a300dff array Expired Edit | Delete
    338097 browser_a7959cd7f6d5cd87de4cb0e9cd15307e array Expired Edit | Delete
    337608 jpp_li_f6dc223a854a240688ff753c523d1bfd array Does not expire Edit | Delete
    337606 jpp_li_a8461b6a24eb92451ce7984e5700bb7c array Does not expire Edit | Delete

    November 18, 2015 at 8:58 am #537880
    Rikard

    Hi,

    That should be the one to clear or delete yes, but some other users had problems with that particular plugin yesterday and the following one worked for them: https://wordpress.org/plugins/artiss-transient-cleaner/. You might want to try it first since we’re pretty sure it does the job properly.

    Regards,
    Rikard

    November 22, 2015 at 12:10 pm #540332
    NMOI

    Hi Rikard,
    The second plugin you suggested removed the transients it considered to be too old, but the problem remains.
    Thanks
    Nicolas

    November 22, 2015 at 6:19 pm #540375
    Basilis

    Hi!

    I can see that you also using wp rocket inside the system.
    Can I suggest to first disable all plugins and after try to clean?
    That might solve the issue for you.

    Thanks a lot for your time

    Best regards,
    Basilis

    November 22, 2015 at 7:06 pm #540399
    NMOI

    Hi Basilis,

    I’m pretty sure I’ve tried that at the beginning. But now that I’ve manually applied the latest update, I’ll have to wait for the next one to check. Please leave the ticket open.

    Thanks

    November 23, 2015 at 9:12 am #540579
    Rikard

    Hi,

    That plugin has worked for all users as far as I know but we’ll leave the thread open for you in case you should have any problems on the next update. Please let us know if that should be the case.

    Thanks,
    Rikard

    December 19, 2015 at 7:56 pm #555435
    NMOI

    Hi Rikard,

    I’ve just tried to disable all plugins included WP-Rocket. Still no automatic update available. And the manual option still doesn’t see it.

    What should I try?,,,

    Thanks

    December 21, 2015 at 5:00 am #555733
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 21, 2015 at 8:47 am #555803
    NMOI

    Hi Rikard,

    OK. Here you are.

    Thanks

    December 22, 2015 at 5:06 am #556324
    Rikard

    Hi,

    I tried logging in but the details don’t seem to work, could you check please?

    Regards,
    Rikard

    December 22, 2015 at 9:59 am #556397
    NMOI

    Hi Rikard,

    Sorry for that. Please try again with the same details, I’ve just checked and it should work now.

    Thanks

    January 4, 2016 at 7:05 pm #559407
    Andy

    Hey!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Andy

    January 4, 2016 at 9:19 pm #559481
    NMOI

    Hi Andy,

    The link explains how to do a fresh install. So just be sure, you suggest to delete the current Enfold folder, then ftp upload the latest version, right?

    If yes, I’m pretty sure this is what I did last time, since the auto update didn’t work. So if there is a corrupted file, it isn’t probably located in the Enfold folder. What do you think?

    Thanks

    January 5, 2016 at 8:50 pm #560121
    Vinay

    Hi!
    Hey Nmoi,

    You have a really nice site. :)

    You can now update the theme via Enfold > Theme Update

    Screenshot from your site.

    Since you just

    Best regards,
    Vinay

    January 6, 2016 at 10:01 am #560377
    NMOI

    Hi Vinay,

    Thanks for your comment and the problem solving.

    What was it? Could this problem come back?

    Thanks

    January 6, 2016 at 1:50 pm #560493
    Rikard

    Hi,

    I’m not sure but hopefully it won’t, we’ll keep the thread open in case you should have any further problem.

    Thanks,
    Rikard

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