Viewing 25 posts - 1 through 25 (of 25 total)
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  • #478752

    Hi Enfold,

    Unfortinatly I did an update and my avia page editor doesnt show. I can add new things in the avia field, but it doesnt show the current status.
    For exemple my homepage is completly build up, but the fields dont show in avia field editor.

    Could you support me on solving this issue?
    I already try to downgrade to wp 4.1.6 but it didnt solve the issue.

    Issue accured after doing the following:

    – I first did an endold update to version 3.2.3.
    – After that I did a wp update to version 4.3.2.

    #478975

    Hey Special K!

    Clearing your browser cache and restarting or just simply reloading the page should fix that. If not, then please post a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #479001

    Hey,

    I’ve the same issue. Avia Layout builder doesn’t show up after update, I can’t edit my pages. Could you please help me?
    Regards,

    Ufuk

    #479017

    Hi!


    @cafercohadar
    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not help, please post the link to your website.

    Cheers!
    Yigit

    #479020

    Dear Yigit,

    Thank you for your quick response. I’ve tried your solution with Safari and Chrome, did hard refresh but it doesn’t work.

    http://ecoproofbenelux.com/

    Regards,

    Ufuk

    • This reply was modified 8 years, 8 months ago by Ufuk Luker.
    #479249

    Hi Rikard,

    Thanks for the sollution, it worked! Next time I will first try a hard refresh before posting something :-)

    #479254

    Hi!


    @cafercohadar
    Do you mind creating a temporary admin login and posting it here privately?

    @kmeskal
    You are welcome, glad we could help :) Let us know if you have any other questions or issues

    Best regards,
    Yigit

    #479538

    Private message sent.

    #480005

    Hey!

    Thanks for the login, it looks like something went corrupt during update on your installation. Could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Rikard

    #480123

    Thank Rikard,

    I’ve done what you said. Downloaded fresh copy via Themeforest, uploaded/overwrote files via FTP. Avia editor still not showing up.

    Regards,
    Ufuk

    #480144

    Hi!


    @cafercohadar
    Do you mind uploading enfold.zip on your server and let us know where then post FTP access here privately?

    Regards,
    Yigit

    #480159

    Hey,

    I’ve followed your instructions here (manually upload via ftp, not the zip itself, extracted the files inside the zip) as I did several times before for other websites for years.
    http://kriesi.at/documentation/enfold/updating-your-theme-files/

    I’m sending the ftp login information in private content section.

    Regards,

    #481219

    Hey!

    There are permission errors when we check the site:

    Failed to load resource: the server responded with a status of 403 (Forbidden) : http://ecoproofbenelux.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4109-20150505

    Please make sure that WP installation have the correct folder/file permission: https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    http://webmasters.stackexchange.com/questions/69692/forbidden-403-for-js-file-on-localhost

    Regards,
    Ismael

    #481286

    Dear,

    Permissions were ok as WordPress suggested. Anyway I’ve re-edited the permissions, folders were 755, changed to 775. Files were 644, changed to 664. But it doesn’t help either. The problem is, avia editor was working before your update.
    There was no permission issue before.

    Regards,
    Ufuk

    #482166

    Hi!

    try to delete all theme files via FTP before getting a fresh copy from your themeforest account, because by just overwriting them the corrupted files seem to stay. Deactivate all plugins to check if one is causing this issue.

    Hope this will help!

    Best regards,
    Andy

    #482458

    Having the same issue after updating theme and wordpress 4.2.3, I enven tried to login in and edit on my notepad to see if it was a cache issue, but i get the same. Avia layout builder is not vissible for editing. Any help ?

    #482460

    I just tried to edit pages in Chrome and that seems to be working OK now. Layout Builder is vissible for editing. Hope this helps others.

    #482699

    No, it doesn’t work.
    I deleted all theme files via FTP as you suggested. I downloaded a fresh copy from themeforest / uploaded.
    I deactivated all plugins and the problem is still there. You’ve my ftp and wp-admin logins. Please fix the problem.
    Regards,

    #483473

    Hi!


    @giantrv
    : Glad it is working now. :)

    @Ufuk Luker: I tried to login to the site but the credentials above are not working: https://kriesi.at/support/topic/enfold-update-issues-wp-4-3-2-and-enfold-3-2-3/#post-480159

    Regards,
    Ismael

    #483512

    Ismael,

    Please find the wp-admin login details in private content area.

    #484299

    Hi!

    Alright. Most of the errors are generated directly from the WP core files. Please get a fresh copy of the WordPress files then overwrite the installation.

    Regards,
    Ismael

    #485810

    Hi,

    I got a fresh copy of the WordPress files and reinstalled as you suggested.
    It doesn’t work and I can’t see anything on the frontend too (pages which made by avia editor)

    Regards,
    Ufuk

    #486381

    Hi!

    does your website work correctly when activating a default WordPress theme?

    Regards,
    Andy

    #486391

    Hey,

    Yes, it does.

    Regards,

    Ufuk

    #486957

    Hi!

    If possible, please try to ask your hosting provider. Maybe, they can help with the issue. Ask them why this file doesn’t load correctly:

    http://ecoproofbenelux.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4109-20150505 Failed to load resource: the server responded with a status of 403 (Forbidden)
    

    Best regards,
    Ismael

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