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  • #488970

    We are using latest Enfold theme (3.2.3) in wordpress (4.2.4) and are having an issue with the products displaying in the live site. We have the Pro All Import version (http://www.wpallimport.com/) with the advanced custom fields and woocommerce add-ons to add our products into our dev site while we are switching themes to Enfold. The import went fine, you can see all of the product info in the edit product page but when you try to view the product, there is no content. The categories are filled in, descriptions, pricing, etc. there just not on the live view of the individual product pages. I have checked all the setting to make sure all of the products should be visible and they were showing before. We have been loading a few at a time for testing then today imported over 2ooo products and that is when this happened. This store has 35k products so hopefully we can figure out what might be causing this. This is a dev site. I can send credentials if needed. Ran a debug on the All Import website and the only thing I could not include was our custom fields. The debug ran fine on their end without that field. Please advise if you know of any reason content would be in the editor but not show up in the live preview. I am working with the plug-in developers also and they suggested I check with you to see if there is something needed specifically to do an import with this theme. I am adding the link to the dev site here. If you go into any of the individual product pages, there is no content. You can see what I am talking about.

    Thanks for your help

    #489092

    Hey cybervise13!

    Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    If your still having trouble after doing the above two steps then send us a WordPress login and we’ll take a look.

    Best regards,
    Elliott

    #490442

    Hi, I think I have it figured out.
    I added a product manually and it went in fine. The Advanced layout builder in the theme was set to be active in a custom field in the import settings, once I deleted that, it loaded them the way it should.
    Thanks for your help and if we run into anything else, I will let you know.

Viewing 3 posts - 1 through 3 (of 3 total)
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