Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • December 14, 2016 at 4:13 pm #724347
    Mat Hankel
    Guest

    Hi, I wanted to buy enfold theme but could not manage to buy it on envato.

    I can login to envato – because I created an account, but a soon as I try to buy the theme, i am not signed in anymore. The shopping card shows the item but then I get asked to sign in again. This happend on different windows machines with firefox and ie.

    This morning I filled out even all my credid card information and pressed the by button. But then I got signed out again. This is strange. I didnt get an email as confirmation. Could you please help me?

    By the way – I wanted to use digimember-plugin – payed version and hope that it is compativble.

    Thank you for your help.

    Mat

    December 15, 2016 at 1:26 pm #724840
    Yigit

    Hey Mat!

    Thank you for contacting us!

    Have you tried contacting Envato support team? Since download and purchase processes are managed by them, there is not much we can do to help if you are not able to make a purchase on ThemeForest and due to our agreement, we are not allowed to sell/distribute themes directly.

    Let us know if you have any other questions! :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.