Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 21, 2017 at 1:31 pm #749927
    benino69lyon

    Hi,
    as mentionned in the title, i’ve just installed wordpress and enfold theme, but I get an error 500 when enfold is activated.
    I can’t access neither the site nor the admin and only get the error : “Fatal error: Internal Zend error – Missing class information for in /home/*****/www/wp-content/themes/enfold/includes/helper-social-media.php on line 27”.

    May you help me ?

    February 21, 2017 at 1:32 pm #749931
    Yigit

    Hey!

    Can you please post WP admin logins and FTP logins here privately so we can look into it?

    Regards,
    Yigit

    February 21, 2017 at 1:37 pm #749939
    benino69lyon

    Hi,
    you’ll find access attached, but as I said I can’t access admin when enfold is activated…
    So I had to rename enfold theme folder to OLDenfold and you’ll have to activate it back to see the error.

    Regards

    February 21, 2017 at 1:42 pm #749943
    benino69lyon

    And here are the temporary FTP logins

    February 21, 2017 at 1:42 pm #749944
    Yigit

    Hi!

    Can you please post FTP logins here privately as well?
    Edit: Looking into it

    Cheers!
    Yigit

    • This reply was modified 7 years, 1 month ago by Yigit.
    February 21, 2017 at 2:00 pm #749961
    Yigit

    Hi!

    Can you please contact your hosting provider and ask them to downgrade PHP version from 7.1.x to 7.0.x? I believe that is the cause of the issue. Enfold is currently not compatible with PHP7.1 and will be with upcoming update which should be released this week

    Regards,
    Yigit

    February 21, 2017 at 2:24 pm #749980
    benino69lyon

    Ok,
    this solved the problem.

    Thanks for your help.

    February 21, 2017 at 2:25 pm #749983
    Yigit

    Hi!

    You are welcome!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Error 500 caused by helper-social-media.php on a fresh install’ is closed to new replies.