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Posts
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Hello.
I’m working on a Enfold theme and now, with my whole job done, he gave an error message: “This demo version of the theme has expired Please buy and install the full version from Themeforest.”. This is the second time this has happened and do not understand why I’m ordering number and everything, it is not a demo theme, need urgent help, how to solve this?
Sorry no because I am using a translator to write the message.Hi Cassia!
Thank you for using Enfold.
Where did you purchased the theme? Can you please provide the url to the site?
Best regards,
IsmaelHello Ismael,
I got the theme of my client by e-mail, I do not have the url, but I have a print of the theme folder and have a print with the purchase code. I have to send?
Hi,
If your client has purchased the theme from Themeforest then please tell him/her to download the latest version and send it to you. You can then overwrite the current version with the new one: http://kriesi.at/documentation/enfold/updating-your-theme-files/
Regards,
RikardRikard Good morning, thank you for responding, but I can not access my site on WordPress, when I try to access it appears a message saying to buy the theme. I have purchasecode, what do I do?
Good morning Rikard,
Just to confirm, the theme was bought on Theme Forest for Vidalspy on 07/30/2015.
Hey!
Can you please remove theme completely and install it via FTP and overwrite all files – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
Cheers!
YigitGood afternoon,
I believe that happened was that my client sent me an Enfold issue that was not downloaded from Theme Forest, after that he bought the theme on Theme Forest, so I have at hand the license code, but the file I used to do site was not the original Theme Forest, what should I do? They can help me to continue using the site is ready and not have to do it all again?Thankfully,
cassia Vieira
Hi!
as Yigit already mentioned: delete all theme files via FTP and get a fresh copy from your themeforest account. You won’t loose your settings. However, make a backup just in case.
Regards,
AndyHello,
Thanks for the response, but this video shows how to update the direct Filezilla on the server and my site is not on the server yet, I did it offline using Web Matrix.
Can I replace the direct theme in Web Matrix?
How do I back up files? Already I researched enough, but I found the folder that is stored the site I’m doing.I appreciate the help,
cassia Vieira
I did the backup now with a plug and replace the subject of the file within the Web Matrix and did not solve my problem.
I managed to replace the file, thank you for your help. I wondered why this happened to avoid the same mistake in the future. I would also like to know why some images are not attached, always give error, since resized several times, saved in jpeg and png and still can not upload them pro site.
Thank Enfold team.cassia Vieira
Hi!
we need to see your site live to be able to support you. Let us know when you are ready to provide us a link, so we can see what’s going on.
Best regards,
AndyThanks for the explanation, managed to solve this problem.
Now I would like a new aid, since I will replace the theme files, which folder should I use to upload the site? I’ve tried to upload and could not.
Also need to send the entire folder? If not, which files to send?Grateful for the help,
cassia Vieira
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