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  • #724696

    When I update enfold (child theme) I recently receive a warning so I’m wondering if there’s a problem I need to fix.

    “Warning: Error while sending QUERY packet. […]”

    [for full message see private content]

    #725165

    Hey apajo,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #727588

    See below, thanks!

    #727602

    Hi!

    Can you pleas generate a new envato API key and let us know ig that works out for you?

    Thanks a lot

    Regards,
    Basilis

    #764415

    I have created a new key, replaced it within wordpress and updated to the newest enfold version, but I still get the error message (see below).

    #766393

    Hi,

    We do not have the site URL to access the admin page. If you are still getting an error while trying to upload the child theme using the wordpress dashboard please upload the child theme via FTP to the themes folder.

    Best regards,
    Vinay

    #766407

    I am using a child theme and I update it trough the update function within WP.

    #766518

    Hey!

    That’s great you are able to upload/update the child theme. Please feel free to let us know should you need further assistance.

    Regards,
    Vinay

    #766631

    Well, the error message I was starting this thread about still appears.
    Here is my OP:

    “When I update enfold (child theme) I recently receive a warning so I’m wondering if there’s a problem I need to fix.
    “Warning: Error while sending QUERY packet. […]”

    [for full message see private content]

    #766639

    Hi,
    Can you please include the site url, so we can take a closer look.

    Best regards,
    Mike

    #773490

    See below

    #775526

    Hi,

    I checked your site and also the console is clear of any error messages. It appears to work properly.
    Could you please let us know when exactly you get the error message? If it is during the update process please deactivate all plugins before updating and try again.

    Best regards,
    Vinay

Viewing 12 posts - 1 through 12 (of 12 total)
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