Viewing 16 posts - 1 through 16 (of 16 total)
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  • #602476

    good morning Enfold, the first thing I want to say I’m satisfied with the purchase. I worked for 2 months, quiet then I entered a plugin to INSERTER and BANNERIZE to place advertisements. I was not satisfied and decided to delete them. It’s been a week that I work because I lost the Visual editor. I don’t know what to do, I swear I tried everything but I can’t.
    The latest operations in an attempt to restore it:
    1. turned off all plugins
    2. Activated standard wordpress theme.
    (does not work on visual editor)
    3. Uploaded to FTP new version of ENFOLD
    4. Reloaded tinymce in FTP.
    All attempts, now I do not know if you throw everything away because I do not understand where the problem is.
    Thank you for the help and I enclose all credentials.
    Nico

    #602743

    The correct password access

    #603434

    Hi!

    Can you please elaborate on the issue you are having? I checked your website and Advanced Layout Builder loads fine on my end.
    I see that you are using the latest version of the theme. Maybe you have updated the theme and that helped? :)

    Cheers!
    Yigit

    #604051

    Hi Yigit,
    Sorry for my English, I try to explain.
    I three weeks ago I installed a plugin Random Banners that I didn’t need and then erased. Since then I can not enter the post and edit content with Visual editor but only in html (Advanced Layout Builder working). You try to enter an item and selects a block of text you’ll see all white and you can only access with the text html. I have updated FTP filezilla in just one week with Enfold.
    Dear Yigin, I did everything, added the define concatenate, manually updated all files in FTP except wp-config and/wp-content/, made cancellation of cashe several times.
    The site today is seen as html, has become painfully slow getting into a post.
    I’m still, I read everything I could on the web, but the Visual editor on the block of text doesn’t work.
    Thanks for whatever you can do, in the first post all logins FTP too.

    #604243

    Hi!

    I’m trying to login to the dashboard but the login credentials above is not working. Please check. You mentioned that the visual editor is not working even on default themes which means that this is probably a plugin conflict or broken / corrupted wp files. Did you add any modifications to the theme? Did you try this with all plugins deactivated? Make sure to remove browser cache or hard refresh the page before doing anything.

    Regards,
    Ismael

    #604342

    hi Ismael,
    I have updated with FTP the theme Enfold.
    -Reset the cache internet Explorer and firefox
    -I walked into the dashboard made repeatedly ctrl F5
    -deactivated the plugin and activate a default theme
    The visual editor not working but always just html.

    I am attaching the credentials and thanks.

    #604934

    Hey!

    We created a test page and the visual editor is working. http://www.frasidelrisveglio.com/wp-admin/post.php?post=4160&action=edit

    Is this happening on a particular page? Please provide a link to the page where we can reproduce the issue.

    Regards,
    Ismael

    #605065

    hi Ismael,
    I have run the link and I edited a text block. The visual still doesn’t work, sorry.
    Thanks I hope you can understand.

    #605268

    Hi!

    Which browser and OS are you using?
    Please try editing your page on a different browser and try flushing browser cache and refreshing your page a few times on your default browser – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Cheers!
    Yigit

    #605772

    hi, i am sorry
    I tried again, deleted cache EDGE and FIREFOX . I entered the site and I refreshed several times with ctrl F5.
    Visual editor non working.
    What can I still do?
    Nico

    #606188

    Hey!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Cheers!
    Andy

    #606569

    I’m sorry.
    I deleted all templates in FTP and copied latest version of Enfold. The visual editor still does not work. I know that I ask too much, but they are stopped for almost a month and it is my full work.
    If there are no other solutions they are forced to move to another CMS. I ask you again to find a solution on the matter, all the login credentials are attached in previous posts.
    Thank you in advance.
    Best regards
    Nico

    #606876

    I believe you do not need attaching two warning errors that are repeated in the log file . Still waiting for a response from you, I have attached a week my login credentials.
    [01-Apr-2016 07:23:16 UTC] PHP Warning: include(/home/frasidel/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/assets/fonts/charmap.php): failed to open stream: No such file or directory in /home/frasidel/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 430
    [01-Apr-2016 07:23:16 UTC] PHP Warning: include(): Failed opening ‘/home/frasidel/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/assets/fonts/charmap.php’ for inclusion (include_path=’.:/usr/local/php56/pear’) in /home/frasidel/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 430

    in F12 console
    “Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys” util.js:220:12
    “Failed to load: http://www.frasidelrisveglio.com/wp-includes/js/tinymce/plugins/wplink/plugin.min.js” tinymce.min.js:4:3508
    “Failed to load: http://www.frasidelrisveglio.com/wp-includes/js/tinymce/plugins/wpview/plugin.min.js” tinymce.min.js:4:3508
    TypeError: window.tinyMCE.get(…) is null
    avia-modal.js:687:6
    TypeError: window.tinyMCE.get(…) is null
    avia-modal.js:687:6
    TypeError: t is undefined
    tinymce.min.js:10:13555

    Good weekend
    Nico

    • This reply was modified 7 years, 12 months ago by nicolamst. Reason: debug
    #607440

    Hi!

    Is this happening on a particular page? We created two test page and the visual editor is working for both:

    http://www.frasidelrisveglio.com/wp-admin/post.php?post=4269&action=edit
    http://www.frasidelrisveglio.com/wp-admin/post.php?post=4274&action=edit

    Make sure that javascript is not disabled in your browser.

    Best regards,
    Ismael

    #607469

    hi,
    I have verified that javascript is enabled in internet explorer and firefox , both are true . I attach screenshots of both.

    i’m sorry

    I’m sorry 2

    — > I did a test loading for the first time Google chrome, but nothing changes.

    ————-> I tried with browser Edge right now and this is the output console:

    I’m sorry 3

    Thanks in advanced
    Nico

    • This reply was modified 7 years, 12 months ago by nicolamst. Reason: Browser EDGE
    #608193

    Hi!

    if it does not work for you even with a default WordPress theme, then we know it’s not a theme related issue and in this case we can’t help much. Seems that your whole WordPress installation is corrupt. Please delete it and install a completely new WP version.

    Best regards,
    Andy

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