Viewing 22 posts - 1 through 22 (of 22 total)
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  • #656546

    Hi,

    I am at the website : http://www.sijny.org/

    Initially i was not able to see the countdown running at all – it was just a blank space – then i found a solution and now see the event countdown by doing opacity = 1

    However, the countdown is still 0

    Please help

    #656705

    Hey rezoot,

    Please let us know the code that was added ? is it a js function? or css? you can paste it to pastebin.com and share the link here.

    It appears that there is a conflict as i notice a js error in the console.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #656814

    I tried de activating all plugins but that didnt resolve the issue, the js that im using is just being used on one page, which is not HOME.

    the code used is :

    <script type="text/javascript" src="/includes/jwplayer.js"></script>

    Let me know for more questions, i want this to be resolved quick.

    Seems like some stupid issue.

    #657424

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #657817

    Please find this attached

    will wait for the resolution.

    #658089

    Hi,

    Looks like you are getting some Javascript errors on the page, could you try deactivating all plugins to see if there is a conflict coming from any of them please?

    Regards,
    Rikard

    #658564

    I thought that this why i gave you the credentials to check.

    Please check and let me know why your event plugin is not responding

    I have already tried deactivating all plugins and trying :O

    #659306

    Hi,

    You are getting some javascript errors on the page, I wanted to log in but the seems account seems to not have sufficient access, could you change it to admin right please?

    Regards,
    Rikard

    • This reply was modified 7 years, 8 months ago by Rikard.
    #659323

    I have given the rights.

    Please check.

    #659778

    Hi,

    I’m not sure what is causing it, are we allowed to disable plugins for testing purposes?

    Regards,
    Rikard

    #659851

    Hi, yes you are but that needs to be done quick –

    you guys are not letting me buy more of your themes because your support is not really providing a quick turnaround for the issues.

    Let me know how soon should i expect this to be resolved.

    Also, I request this issue to be prioritized now.

    Thanks,

    #660676

    Hi,

    The countdown element is working when we deactivate every elements in the page except for the Events Calendar plugin. Please deactivate all plugins then activate them one at a time to find the plugin that is causing the issue.

    Best regards,
    Ismael

    #660733

    Thank you for coming in to help Rikard.

    That is weird because i already tried that and it was still not working.

    I would like to be shown where is it working because I tried that and the trick doesnt do the job.

    Let me know how you can geniuenly help

    #661972

    Hi,

    when deactivating all plugins but The Events Calendar then it’s working as expected, see here:

    View post on imgur.com

    Best regards,
    Andy

    #674199

    Hi, my countdown doesn’t seem to be working either. Is this anything to do with the issue that is also causing the maps to not work?

    #674399

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Andy

    #675012
    #675509

    Hi @johnosjourney,

    Please open a new thread and include admin login details so that we can have a closer look at your installation.

    Regards,
    Rikard

    #675527

    Hi @Rikard, please find details below;

    #675771

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

    #675811

    Hi @Andy would all my design and everything be ok or will that result in laying out every page again?

    #675953

    Hi,

    will all be ok, however we still recommend to have a backup, just in case.

    Best regards,
    Andy

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