Viewing 9 posts - 1 through 9 (of 9 total)
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  • #5213

    Hi there. Just purchased this theme and getting the following error after upload:

    Fatal error: Class ‘avia_partner_widget’ not found in /home/totalwr1/public_html/wp-content/themes/shoutbox/framework/php/class-framework-widgets.php on line 677

    This occurs before even activating the theme, and is even causing other parts of the site including the admin panel and a previously working theme to also produce the same error.

    Please advise.

    #49271

    Is anyone available to help me please? This is causing great delays in the development of my project.

    #49272

    Hey,

    please unzip the package you got from themeforest.net ONE time. You should get a folder which contains PSDs, Docs and another zip file (which is called shoutbox.zip. This zip file is the right file. Go to your wordpress admin panel and navigate to Appearance > Themes. Then select the shoutbox.zip file, upload & install it. You can also unpack this zip file and upload the resulting folder via ftp to wp-content/themes.

    Also have a look at this tutorial video @themeforest.net: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/

    If this doesn’t help check your php version (it must be at least 5.1+) and your wordpress version (at least 3.1+).

    #49273

    I have done all what you described. It’s after uploading and installing I am given the error. I have tried both methods of uploading to the themes folder and also using the WordPress CP – both produce the same result and essentially render the site unusable once the files are uploaded.

    I should add I am able to upload/install other themes as normal with no issues.

    #49274

    Can you ask your hoster which php version is running at the moment? Maybe they can give you error logs?

    #49275

    We are running PHP 5.1 and the latest version of WordPress. As I said, both wordpress itself and several other themes have installed with zero issues.

    Could you please provide me with information on obtaining a refund – I purchased this yesterday and have so far been unable to use it as it appears to not be fit for purpose.

    #49276

    Open up shoutboxfunctions.php and replace:

    register_widget( 'avia_partner_widget' );
    register_widget( 'avia_one_partner_widget' );

    with:

    if(class_exists('avia_partner_widget')) {
    register_widget( 'avia_partner_widget' );
    register_widget( 'avia_one_partner_widget' );
    }

    This seems to be a problem with some server setups.

    2) You need to contact envato/themeforest support for a refund because they’re your contract partner.

    #49277

    Thank you. Your support level is atrocious I might add.

    #49278

    Sorry to hear that. I think it’s amazing that you can judge our support by asking one question :)

Viewing 9 posts - 1 through 9 (of 9 total)

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