Hi on http://hardcandymusic.com our featured image box where you upload the image/paste code for a video is not working. When an image is uploaded, it does not show the thumbnail, just the reel, and when previewing the post, we only receive code where the image used to be.
Featured Image/Media Not Working
18 posts from 5 voices- Started 10 months ago by mattbelanger
- Latest reply from Dude
- This topic is not a support question
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Posted 10 months ago #
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Here's a screenshot... https://www.facebook.com/ajax/messaging/attachment.php?attach_id=ee1932aae85594c95816141f7c1da01b&mid=id.448987265131506&ext=1341942873&hash=AQAGeb-JgC1JkyCb
Posted 10 months ago # -
Devin
ModeratorHi mattbelanger,
Have you recently updated wordpress or the theme files? If so, there might be one of your plugins that isn't compatible with either the newer version of WP and the theme. Bit hard to tell without more data but that is my initial guess.
Regards,
Devin
Posted 10 months ago # -
We disabled all plugins to no avail, and yes we updated Wordpress.
So what's the fix?
Posted 10 months ago # -
Just disabled everything once again, and it does not work still.
Posted 10 months ago # -
Hi mattbelanger,
Are you using the latest version of Shoutbox that was released on July 5? If not, update to the latest version and see if that corrects the problem. If so, was it working before and it stopped or has it never worked for you?
Regards,
MyaPosted 10 months ago # -
Where do I get the update? The one on Themeforest says created in 2011...
Posted 10 months ago # -
Just updated all the files, removed all plugins, still the error. What could it be?
Posted 10 months ago # -
It just stopped working last week.
Posted 10 months ago # -
What other data do you need to help me fix this? I can't post because I can't attach these images :(
Posted 10 months ago # -
Hey!
Did you do make any changes to the server or theme files last week?
Regards,
MyaPosted 10 months ago # -
No, what settings should I email to the server to make sure they are correct?
Posted 10 months ago # -
Devin
ModeratorHi mattbelanger,
Have you tried uploading from a different browser/computer? Perhaps its an issue with a browser plugin. Otherwise, I'm not quite sure what else to advise as I can't reproduce the error with the latest version of the theme files and wordpress on either my local or live server.
Just to go back over it all:
No plugins active
wordpress (3.4.1)
Shoutbox v1.2and the Featured media on posts isn't allowing you to upload images?
Regards,
Devin
Posted 10 months ago # -
Try uploading the image to the library first and then attach it to the post. I get the reel appearing sometimes when I upload directly into the box on the post page (this is not a new thing, its always happened). I think sometimes it doesn't attach properly.
Posted 10 months ago # -
Hi rumblefish,
Question for you. Does it happen when certain file sizes?
Regards,
MyaPosted 10 months ago # -
Hey Mya,
No, because all my featured post images are always the same size. There was a bug that some people picked up on a while ago relating to the attaching of images to posts. There were some threads about it. The filename attaches as "avia_logo". But I don't know if that has been fixed now. It may not have anything to do with this problem anyway. I recently updated WP and the theme files, and so far I didn't get this bug, but then I usually upload to the library first anyway.
rich
Posted 10 months ago # -
Hi!
The fix/code change can be found in this thread: http://www.kriesi.at/support/topic/corona-causes-mess-at-ftp-all-uploads-are-in-the-month-order-of-installing-date#post-32306
Best regards,
PeterPosted 10 months ago #
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