July 10, 2012 at 4:50 pm #14178
Hi on http://hardcandymusic.com our featured image box where you upload the image/paste code for a video is not working. When an image is uploaded, it does not show the thumbnail, just the reel, and when previewing the post, we only receive code where the image used to be.July 10, 2012 at 4:54 pm #82382July 10, 2012 at 4:57 pm #82383
Have you recently updated wordpress or the theme files? If so, there might be one of your plugins that isn’t compatible with either the newer version of WP and the theme. Bit hard to tell without more data but that is my initial guess.
DevinJuly 10, 2012 at 5:01 pm #82384
We disabled all plugins to no avail, and yes we updated WordPress.
So what’s the fix?July 10, 2012 at 5:06 pm #82385July 10, 2012 at 5:17 pm #82386
Are you using the latest version of Shoutbox that was released on July 5? If not, update to the latest version and see if that corrects the problem. If so, was it working before and it stopped or has it never worked for you?
MyaJuly 10, 2012 at 5:23 pm #82387
Where do I get the update? The one on Themeforest says created in 2011…July 10, 2012 at 5:40 pm #82388
You just redownload it from you downloads and it will be the most up to date version. Usually Kriesi puts a note in the theme description it looks like he forgot this time :)
DevinJuly 10, 2012 at 5:46 pm #82389
Just updated all the files, removed all plugins, still the error. What could it be?July 10, 2012 at 5:50 pm #82390July 10, 2012 at 6:06 pm #82391
What other data do you need to help me fix this? I can’t post because I can’t attach these images :(July 10, 2012 at 6:21 pm #82392
Did you do make any changes to the server or theme files last week?
MyaJuly 10, 2012 at 6:27 pm #82393
No, what settings should I email to the server to make sure they are correct?July 16, 2012 at 4:39 pm #82394
Have you tried uploading from a different browser/computer? Perhaps its an issue with a browser plugin. Otherwise, I’m not quite sure what else to advise as I can’t reproduce the error with the latest version of the theme files and wordpress on either my local or live server.
Just to go back over it all:
No plugins active
and the Featured media on posts isn’t allowing you to upload images?
DevinJuly 16, 2012 at 5:01 pm #82395
Try uploading the image to the library first and then attach it to the post. I get the reel appearing sometimes when I upload directly into the box on the post page (this is not a new thing, its always happened). I think sometimes it doesn’t attach properly.July 16, 2012 at 5:03 pm #82396
Question for you. Does it happen when certain file sizes?
MyaJuly 16, 2012 at 5:09 pm #82397
No, because all my featured post images are always the same size. There was a bug that some people picked up on a while ago relating to the attaching of images to posts. There were some threads about it. The filename attaches as “avia_logo”. But I don’t know if that has been fixed now. It may not have anything to do with this problem anyway. I recently updated WP and the theme files, and so far I didn’t get this bug, but then I usually upload to the library first anyway.
richJuly 19, 2012 at 6:10 am #82398
The fix/code change can be found in this thread: http://www.kriesi.at/support/topic/corona-causes-mess-at-ftp-all-uploads-are-in-the-month-order-of-installing-date#post-32306
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