File missings - URGENT « Support Forum | Kriesi.at - Wordpress Themes and HTML Templates

Support Forum » Coherence

File missings - URGENT

6 posts from 3 voices

Started 8 months ago by webbie22
Latest reply from Dude
This topic is closed
This topic is not a support question

Tags:

webbie22
Member

1. File is missing from freshly downloaded theme zip. See below:

Warning: require(/home/nuevydm/public_html/wp-content/themes/coherence/framework/php/wordpress-importer/avia-export-class.php) [function.require]: failed to open stream: No such file or directory in /home/coherencedm/public_html/wp-content/themes/coherence/framework/php/inc-autoconfig.php on line 208

There is no file named "avia-export-class.php" in the wordpress-importer folder.

Theme is crashing WP admin, white screen and warnings!

2. coherence psd file very incomplete:

Most layers are missing or corrupted. Only header, Featured and bg are there.

Featured and bg are missing layers, very incomplete. No footer layer at all.

I am using P-shop 7.0 and very experienced.

Posted 8 months ago #
Ismael
Moderator

Hi webbie22,

Try to re-download the theme again.

Regards,
Ismael

Posted 8 months ago #
webbie22
Member

Thank you, that took care of the theme files.

PSD is still missing lots. No layers for the container, dynamic container, footer container.

Header is complete, otherwise it's mostly just white bg layer with two gray areas that I guess go between the content areas.

Missing unit div, slider thumbnails, portfolio, socket_container divs and more.

Using P-shop CS (8..0)

Posted 8 months ago #
Ismael
Moderator

Hi webbie22,

This thread might answer your question: http://www.kriesi.at/support/topic/where-is-the-full-psd#post-45777

Regards,
Ismael

Posted 8 months ago #
webbie22
Member

Ditto the customer POV in that thread!

I've bought dozens of themes from many differerent companies and developers. Among the very few vendors who had a product deficiency, none have said, "Sorry, that's all you get!"

I suggest you remove PSDs from your product pages and just surpirse buyers with them. That way, no one can complain when they don't get everything they've paid for.

I'll be okay with the incomplete PSD however, if this was my business I wouldn't want it get around the web that my customers are feeling shortchanged.

Posted 8 months ago #
Dude
Dude

I'll mark this thread for Kriesi. Tbh I feel it's up to the Envato review team to decide if the "PSD" tag is allowed or not because they can compare the items with each other and then they need to decide where the "watershed" for a "complete" PSD is.

Posted 8 months ago #