Viewing 13 posts - 1 through 13 (of 13 total)
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  • December 19, 2023 at 8:20 pm #1428525
    Tim

    IMG_4542.png
    On some devices (tablet) the font isn’t right (not Open Sans)…

    December 20, 2023 at 3:05 am #1428546
    Ismael

    Hey Tim,

    Thank you for the inquiry.

    It’s possible that the font is not loading immediately due to the settings in the Enfold > Privacy & Cookies panel. You can set the Cookie Handling > Default Cookie Behavior settings to the first or second option if you want to allow external services or resources to load even without users accepting the privacy cookies first.

    Best regards,
    Ismael

    December 21, 2023 at 9:49 pm #1428695
    Tim

    Thank you, hmm, it doesn’t work. On the computer all is fine, but on some mobile devices…:/

    December 22, 2023 at 5:52 am #1428717
    Ismael

    Hi,

    Thank you for the update.

    Did you select the first or second option in the Default Cookie Behavior settings? You may need to purge the cache and perform a hard refresh before testing the page again. If the issue persists, please provide the login details in the private field.

    Best regards,
    Ismael

    December 24, 2023 at 11:13 am #1428846
    Tim

    I have now used a plugin to use a different cookie banner. How can I delete the cookie bar in Enfold and can the plugin work together with Enfold? (So everything is really still okay despite the plugin)
    Merry Christmas and a Happy New Year!

    December 24, 2023 at 6:18 pm #1428854
    Yigit

    Hi,

    You can disable Enfold’s cookie consent message in the Enfold theme options > Privacy and Cookies > Cookie Handling > Enable Cookie Consent Messages ( https://i.imgur.com/j7bsUfL.png ).

    You can find the cookies from Enfold here: https://kriesi.at/documentation/enfold/privacy-cookies/#developer-info.

    Merry Christmas and Happy New Year!

    Regards,
    Yigit

    December 27, 2023 at 11:54 am #1428904
    Tim

    Screenshot-2023-12-27-115143.png
    I cannot deactivate the cookie banner via this button…:/ I don’t know why

    December 30, 2023 at 2:10 pm #1429020
    Mike

    Hi,
    Thank you for your patience, try checking if you have Disable jQuery Migrate in the theme settings: Enfold Theme Options ▸ Performance
    If that doesn’t help try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the conflict.

    Best regards,
    Mike

    January 7, 2024 at 1:45 pm #1429460
    Tim

    I have now checked, jQuery Migrate is activated.
    I have now rewritten functions.php as described in your documentation, but have not created a child theme. Now the cookie banner of Enfold is deactivated. Was that also a possible solution? 😂

    January 7, 2024 at 5:58 pm #1429485
    Mike

    Hi,
    I’m not sure that I understand your question.
    Earlier I thought that you wanted to deactivate the Enfold cookie banner, and now it is, correct?

    Best regards,
    Mike

    February 15, 2024 at 8:25 pm #1434442
    Tim

    Earlier I thought that you wanted to deactivate the Enfold cookie banner, and now it is, correct?

    Yes:) Now it is:)
    =>

    If that doesn’t help try disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the conflict

    Best regards Tim

    • This reply was modified 2 months ago by Tim.
    • This reply was modified 2 months ago by Tim.
    February 16, 2024 at 5:19 pm #1434521
    Mike

    Hi,
    Sorry I don’t understand that you are trying to communicate, it sounds like you are saying that this is now solved, shall we close this thread then?

    Best regards,
    Mike

    March 24, 2024 at 3:56 pm #1438198
    Tim

    Yes, now it works:)

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