Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 20, 2015 at 9:54 pm #491097
    lmf

    Dear Kriesi team,

    this is me again :) Lately I didn’t have too much time to finally run my webpage, but today after adding some new items and updating the theme to newest version 3.3, I have noticed problem with gateway timeout error. English site available from link beta.lumifall.com is working fine, but while trying to access Polish version beta.lumifall.pl – the 504 gateway timeout error shows up. I was trying to find something about this problem on your forum, but nothing leads me to the solution.

    Did you face with similar problem?

    I will be grateful for any help you can provide.

    —
    Leszek

    August 21, 2015 at 9:26 am #491213
    lmf

    Hello again,

    it seems the problem is not related to the theme, when I was trying to resolve it on my own, I have discovered that changing “Language URL format” in WPML settings to “Language name added as a parameter” instead of “A different domain per language” solves the problem, both languages are working fine. It’s good to know at least where the problem is, but it helps only temporary, because I prefer second solution which doesn’t work.

    This way or another, maybe some of you had similar problem and could share a bit of his/her experience.

    Thank you and best regards.

    —
    Leszek

    August 21, 2015 at 12:20 pm #491305
    lmf

    Hi again,

    unfortunately I am returning, richer in new information. I did restore fully working backup from yesterday morning and I did update plugins one by one – I did update almost all of them and both version of my webpage worked fine. Eventually I did update Enfold theme to the newest 3.3.1 and the problem returned like a boomerang. And right now I am 100% sure that the problem with Gateway timeout error is caused by the update of theme.

    I am just curious why it affected only to my site?

    I will appreciate your help with this situation.

    PS. Should I restore it once again or it’s better to leave it as it is (damaged)?

    —
    Leszek

    August 23, 2015 at 6:55 am #491817
    Rikard

    Hi,

    I’ve never heard about that problem before, you might want to restore it once again to see if it helps again?

    Regards,
    Rikard

    August 24, 2015 at 10:16 am #492063
    lmf

    Hello Rikard,

    thanks for your reply, I will restore it once again – but I am afraid I can’t update your template. I will let you know soon.

    BR
    Leszek

    August 24, 2015 at 1:37 pm #492172
    lmf

    Hello again,

    so I did restore my webpage from backup and it’s running well. After that, I have also updated all the plugins and the page (in both languages accessed from different domains) is still alive. I didn’t update the theme, I am still using 3.2.1 because I know it will crash it again. But I did discover another disturbing element – I can’t save font settings. But for this case I will start a new thread.

    Regards,
    Leszek

    August 25, 2015 at 7:01 am #492639
    Ismael

    Hi!

    Is the site running on a shared hosting? Please ask your hosting provider to create a php info page. Post the php info url here.

    Regards,
    Ismael

    August 25, 2015 at 7:26 am #492651
    Rikard

    Hi,

    I’m not sure why you are having those problems but it’s likely one of your plugins. Could you try deactivating all plugins and then use the latests version as the parent theme as the parent (I saw that you had 2 Enfold installations). You can then activate the plugins one by one to see which one is causing the problem.

    Best regards,
    Rikard

    August 25, 2015 at 8:31 am #492670
    lmf

    Hi Ismail,

    yes, this is shared hosting. I will ask them to provide such report.

    BR
    Leszek

    August 25, 2015 at 8:37 am #492673
    lmf

    Hello Rikard,

    thanks for your reply. Yesterday I decided to make a “manual installation” of your newest theme in separate folder. Since I am using child theme, I just wanted to check if this will work. After installation I have renamed these folders, current and working folder I have changed to “enfold-x” and new one into “enfold”. The reaction was immediately, the Polish page (accessed from *.pl domain) stops responding and gateway error shows up again. After the restoration of the previous state by re-renaming directories – all works fine.

    BR
    Leszek

    August 25, 2015 at 10:47 am #492770
    lmf

    Hello Ismail,

    I don’t know if it’s something you have been asking for – but here it comes:

    wp.lumifall.com Tue Aug 25 10:44:12.270383 2015 [fcgid:warn] [pid 694:tid 3209709467392 id=Vdwq2lZv8X8AAAK2wngAAAFH] (104)Connection reset by peer: [client 10.10.1.13:50692] mod_fcgid: error reading data from FastCGI server
    wp.lumifall.com Tue Aug 25 10:44:12.270410 2015 [core:error] [pid 694:tid 3209709467392 id=Vdwq2lZv8X8AAAK2wngAAAFH] [client 10.10.1.13:50692] End of script output before headers: index.php

    Regards,
    Leszek

    August 26, 2015 at 8:13 am #493332
    lmf

    Dear Kriesi Team,

    here comes small update regarding my problem. Yesterday I decided to double check everything once again, plugin by plugin and I have decided to manually update WPML to the newest available version – 3.2.6, after that I have also updated all plugins related to WPML and the problem disappeared. Right now, starting from last evening, everything is running properly, so I am really confused about the real reason of such strange behaviour of my site.

    Sorry for bothering you with it and thank you for your support. I think we can close the topic.

    Regards,
    Leszek

    August 27, 2015 at 5:35 am #493919
    Ismael

    Hi!

    Glad it is fixed now but for future reference, this thread might be related in your case: https://kriesi.at/support/topic/avia-layout-builder-not-loading/#post-137892

    Cheers!
    Ismael

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