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  • #614913

    After godaddy’s auto-update of wp 4.5, I can no longer access (edit) content on my pages (from the backend admin view) – just see the spinner in the window. Also, when I click on enfold settings, I no longer see any enfold options down the left side of the view, so I am limited with what I can do within the theme. I have download the 3.5.2 update, but this did not resolve the issues. Please offer any assistance.

    • This topic was modified 8 years ago by redriverit.
    #614944

    Hey redriverit!

    The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    If you still have any issues we can take a look at the backend please create a temporary user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Best regards,
    Vinay

    #615193

    Thanks for the response, however I am still having issues. here is a link to screenshot showing how I cannot access any enfold menu items.

    #615194

    Admin credentials

    #615724

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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