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  • April 29, 2016 at 6:43 pm #624700
    Mario_M

    hello kriesi team,
    i couldn’t find a solution for my issue in the forum, while i’m almost sure, it’s something stupid:
    header background color and font-styles of my site only work in safari. in firefox, chrome and on mobile devices, all links appear in the standard link-blue and font-family is always standard sans serif (actually it should be google lora).
    the menu background is falsely black and changes to 100% transparent when scrolling.

    thanks in advance,
    mario

    April 29, 2016 at 8:50 pm #624762
    Basilis

    Hey Mario_M,

    I have loaded your web site with safari and also chrome and firefox and I can see the same things on the web site
    can u please clear cache or something, so we can see what is wrong?

    Best regards,
    Basilis

    April 29, 2016 at 9:17 pm #624776
    Mario_M

    Thanks for the quick response!
    I attached two screenshots to show you, what i’m talking about.
    Which cache should i clean (i guess you don’t mean my browser caches, do you?)
    i opened the site on different devices, and it´s always displayed the wrong way…
    regards,
    mario

    May 2, 2016 at 6:56 am #625476
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    May 2, 2016 at 8:56 am #625541
    Mario_M

    i created a new user account, see the details below.
    kind regards,
    mario

    May 3, 2016 at 6:31 am #626214
    Rikard

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    May 3, 2016 at 11:57 am #626350
    Mario_M

    Did overwrite the enfold folder with a fresh one, but unfortunately without any change …
    Any other suggestions? I would really appreciate it!
    Kind regards,
    mario

    May 5, 2016 at 9:41 am #627691
    Vinay

    Hi,

    was there any custom styles added to the theme before this problem started?

    Let’s try out a few things to check what is causing this issue.

    1.
    Please export your theme settings from Enfold > Import/Export

    2.
    Switch the predefined color scheme from Enfold > General Styling to different styles and let us know.

    If the above don’t work

    Lastly import any of the demo site from Enfold > Demo Import and let us know if you still face the same issue with the demo. Please note importing the demo will reset theme options.

    We await your test results.

    Best regards,
    Vinnie

    May 5, 2016 at 7:21 pm #627953
    Mario_M

    Thanks Vinnie, that did it!
    I switched to a predefined color scheme as you suggested. firefox and chrome showed correct colors and fonts, but after i imported my old theme settings, everything was messed up again.
    so i switched to predefined and made all color and font changes step by step, always checking in between, if it is all shown correctly in firefox. i couldn’t reconstruct the troublemaking setting, but at least now everything works as it should.
    kind regards,
    mario

    May 6, 2016 at 7:59 am #628154
    Vinay

    Hi!

    Glad we could help you with this! We really appreciate if you rate our theme on themeforest.

    Thank you for using Enfold :)

    Cheers!
    Vinay

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