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  • #765792

    Hey Guys,

    I just downloaded and installed the Enfold theme. For some reason some things did not install correctly when I imported the demo content. The entire homepage is not functioning correctly. Also, I have not looked at every page but I noticed on the about us sample page the masonry gallery is not working either. Can you take a look and see whats going on?

    #765798

    Hey victordezaki,

    Which demo are you using?

    Best regards,
    Jordan Shannon

    #765815

    The new 2017 demo.

    #766349

    Hi,

    I am going to log into the admin and take a look, is this a complete fresh install? Do you need to back anything up first?

    Best regards,
    Jordan Shannon

    #766366

    It is a fresh install, no need to back up anything. I even reinstalled wordpress and the theme again this morning and it is having the same exact issues.

    #766375

    Hi,

    I just tried myself and ran into the same issue:

    Try increasing the memory limit in WP:

    To increase the wordpress limit please access wp-config.php file and add/edit the below line

    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    Best regards,
    Jordan Shannon

    #766376

    I increased the memory limit.

    #766381

    Hi,

     Please try another re-install.

    Best regards,
    Jordan Shannon

    #766391

    I reinstalled wordpress, updated the wp-config, and then installed the theme again. It is the same exact issue.

    #767554

    Can we get this figured out?

    #767647

    Hi victordezaki,

    Try downloading our new Enfold 4.0.4 that came out today.
    Try deleting the database, or just for a test install with another database.

    Best regards,
    Victoria

Viewing 11 posts - 1 through 11 (of 11 total)
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