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  • #760276

    Theme: Enfold

    I have a website [247direct.com] that uses LayerSlider but I have just noticed that there are missing images. I have read your post on this [http://kriesi.at/documentation/enfold/missing-layerslider-images/] but cannot resolve this issue myself.

    How do I “.. simply use the layerslider import tool to import the new version of those default sliders” please?

    #761132

    Hey Mark,

    Try to check out this thread: http://kriesi.at/documentation/enfold/missing-layerslider-images/

    Best regards,
    Nikko

    #761304

    Like I said in my original post, I’ve read that thread and it isn’t detailed enough.

    #761760

    Hi,

    Try going to LayerSlider in the WordPress menu. Then you will see the Template Store and Import Sliders buttons. You can import the images using both of those options.

    Best regards,
    Rikard

    #762249

    Ah, thank you, I understand now.

    Unfortunately, I’m getting a Gateway Timeout error when I try to upload the files.
    Can I do this via FTP instead? If so, do you know which folder to drop them into?

    #762266

    I found the relevant folder and uploaded the files via FTP but this didn’t work.

    #762270

    The Gateway issue has now gone but uploading the files hasn’t fixed this. I have cleared the site cache.

    #762899

    I could really do with some help on this please.

    #763851

    Hi,

    I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    However, I could import the files without any issues. On the link in private you can see that the images get loaded fine. Now you need to re create your slider, then the images will get loaded fine.

    Best regards,
    Andy

    #765098

    Thanks for your help. Unfortunately I can’t recall what I had built and therefore I’m unable to rebuild it. So frustrating.

    #766221

    Hi,

    I’m sorry for this inconvenience. Guys from LayerSlider made quite a big update, where the old images are not integrated anymore.

    Best regards,
    Andy

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