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  • #252234

    Hello all!

    It is my first topic and I have to confess that I am really not an expert when it comes to themes, plug ins and code, etc.

    I installed Hybrid Connect, did all well but the lightbox that I created never showed on the homepage.

    After having checked with one of the tech support that I had done everything correctly, he replied that:

    ” Here are the issues generated in your website: http://screencast.com/t/HtnxBAyi1

    Your site loads javascript files that required jquery but is loaded first than jquery, this is an issue causes the form to not show on your site. Please check this with your theme developer and let us know for any update.”

    What does it mean, and what should I do for it to appear ??

    Thank you SO much for your help……

    #252461

    Hi duranceusa!

    We add the jquery script to the head section. It seems like a plugin changes the position of the jquery.js script and adds it to the footer. Please deactivate all plugins except Hybrid Connect and check if the lightbox starts to work. If yes another plugin causes the conflict.

    Regards,
    Peter

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