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  • #216511

    Hi,

    Some iconbox icons are not displaying correctly and instead are displaying as an empty square box.

    When I update the theme they seem to work but updating causes my site different issues so I do not wish to update at this time.

    Please could you advise where these graphics are within the theme files so I can update just these files which should fix the issue?

    My site is http://www.ri-web.com

    Thanks,
    Ryan

    #216516

    Hey riweb!

    I have checked your website on Chrome, Firefox and IE on Win7 and it does look fine on my end. Please see screenshot here http://i.imgur.com/ONSbZ5C.jpg
    Which browser and OS are you using? and can you post a screenshot of the issue?

    Cheers!
    Yigit

    #216524

    Hi,

    Just tested in main browsers:

    Screenshot: http://www.ri-web.com/images/icons.jpg

    Chrome: Not working
    Safari: Not working
    IE: Working
    Firefox: Working
    Opera: Working

    I’m running Windows 8.

    Any idea why it’s not working in certain browsers?

    Ryan

    #217652

    Hey!

    Try disabling all active plugins on Chrome and Safari and fully flushing your browser cache. If the font file is cached incorrectly then some wont show.

    I had no issues in Chrome on my end and Safari is not supported on any Windows OS.

    Best regards,
    Devin

    #218417

    Hi,

    I disabled all plugins and have cleared my cache – still no joy?
    Do you mean anything different to a normal cache flush by ‘fully flushing your browser cache’? If so, how do I do that?

    Ryan

    #218570

    Hi!

    You’re using a very old version of the theme. Please download the latest version on your themeforest account then update the theme via FTP. Please watch this video by Devin: http://vimeo.com/channels/aviathemes/67209750

    Regards,
    Ismael

    #251189
    This reply has been marked as private.
    #251197

    Hi!

    Please try the fix under “Fonts not loading in Firefox or IE9″ here – http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    Best regards,
    Yigit

    #251203
    This reply has been marked as private.
    #251564

    Hi Any help on the previous question. I need to get it sorted as the site looks odd

    #252451

    Hey!

    The .htaccess file should be in the root of your installation, but is hidden, i can try adding that code to the .htaccess but i’d need temporary FTP access.

    Regards,
    Josue

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