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  • #216511

    Hi,

    Some iconbox icons are not displaying correctly and instead are displaying as an empty square box.

    When I update the theme they seem to work but updating causes my site different issues so I do not wish to update at this time.

    Please could you advise where these graphics are within the theme files so I can update just these files which should fix the issue?

    My site is http://www.ri-web.com

    Thanks,
    Ryan

    #216516

    Hey riweb!

    I have checked your website on Chrome, Firefox and IE on Win7 and it does look fine on my end. Please see screenshot here http://i.imgur.com/ONSbZ5C.jpg
    Which browser and OS are you using? and can you post a screenshot of the issue?

    Cheers!
    Yigit

    #216524

    Hi,

    Just tested in main browsers:

    Screenshot: http://www.ri-web.com/images/icons.jpg

    Chrome: Not working
    Safari: Not working
    IE: Working
    Firefox: Working
    Opera: Working

    I’m running Windows 8.

    Any idea why it’s not working in certain browsers?

    Ryan

    #217652

    Hey!

    Try disabling all active plugins on Chrome and Safari and fully flushing your browser cache. If the font file is cached incorrectly then some wont show.

    I had no issues in Chrome on my end and Safari is not supported on any Windows OS.

    Best regards,
    Devin

    #218417

    Hi,

    I disabled all plugins and have cleared my cache – still no joy?
    Do you mean anything different to a normal cache flush by ‘fully flushing your browser cache’? If so, how do I do that?

    Ryan

    #218570

    Hi!

    You’re using a very old version of the theme. Please download the latest version on your themeforest account then update the theme via FTP. Please watch this video by Devin: http://vimeo.com/channels/aviathemes/67209750

    Regards,
    Ismael

    #251189
    This reply has been marked as private.
    #251197

    Hi!

    Please try the fix under “Fonts not loading in Firefox or IE9″ here – http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    Best regards,
    Yigit

    #251203
    This reply has been marked as private.
    #251564

    Hi Any help on the previous question. I need to get it sorted as the site looks odd

    #252451

    Hey!

    The .htaccess file should be in the root of your installation, but is hidden, i can try adding that code to the .htaccess but i’d need temporary FTP access.

    Regards,
    Josue

    #311189

    I have same problem. The font was working locally in chrome, but after uploading on server all the font icons stopped displaying on all browsers including Firefox 30, chrome 37 and ie 11. the site address is http://archivistonline.com.

    #311371

    Hey!

    Icons show up fine on my end – http://i.imgur.com/s1PwGDc.png
    Please flush browser cache and refresh your page a few times

    Regards,
    Yigit

    #311557

    Thanks for your help. I have done everything with browser, even called people in different region of the world who were visiting this site for the first time have the same issue. My same browsers shows icon if i run locally but the uploaded one isn’t working well. Please help.

    Thanks

    #311649

    Hey!

    I’m sorry but I visited the site, first time, the icon fonts are loading just fine. Maybe what they’re seeing are the icon font placeholder (the box icon). They should wait at least a few seconds to load the icon font.

    Regards,
    Ismael

    #311901

    Hey,

    Still no luck, Every one see placeholders not the actual icons, they refreshed pages, removed cache, waited for a long time to get page loaded. but still its same. It is still strange for me that in one tab on localhost all the icons are working fine and just on another tab (at archivistonline.com) it doesn’t work.

    I had used icons on my company website and uploaded on the same host, its working fine on every ones pc but only this website has issue. did i miss anything while uploading? any file to reupload to get it fixed? any idea please?

    Thanks

Viewing 16 posts - 1 through 16 (of 16 total)

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