Viewing 18 posts - 1 through 18 (of 18 total)
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  • #171876

    Like many others I have the problem, that all icons are replaced by some weird symbols in Firefox and IE. With chrome it works. I read all the threads about the problem and cleared the cache. Still not working.

    I use your theme on two sites. On the first everything works just fine (built a few weeks ago). On the second one I have the problem (installed the theme a few days ago). Here is the URL of the second site http://www.eiweisspulver-test.com/. I tried it on three different computers and always have the same issues.

    One guy posted his website http://p201475.mittwaldserver.info/ with the same problem. Kriesi said on his mac everything is fine. On my computers (windows) I see the same icon issues.

    Thanks a lot for your help!

    #171885

    Hello,

    I am also having the same issue: http://www.mydesignspace.com – font icons do not appear in IE (10) or Firefox (24). In Safari (6.0.2) the icons appear but you cannot click on the links for them (I added twitter/linkedIn icons in about me section). Chrome (30.0.1599.69) seems to be the only browser that works.

    I did change the site url from mydesignspace.com/wordpress to mydesignspace.com when I launched. Are the icons referencing the wrong directory now? If so, how can I fix that?

    Regards,
    Monique

    #172287

    Can someone help please? It´s kind of urgent and not just a caching problem.

    #172326

    Hi!

    I don’t see any issue with the icons on either site in any browser at the moment. All links active where the code shows the icon should have one and they are visible in icon lists.

    If you can tell us the version of the OS maybe we can try to identify it further but so far it still appears like its a caching issue (at least from the information given and the view of the sites at the moment). If you have any caching plugins installed or CDN’s also make sure their data is reset as an extra step.

    So any additional information on what browsers, version, OS, browser extensions installed etc we can get the better.

    Regards,
    Devin

    #172359

    Hi,

    thanks for your reply. I´m using Windows 7 with the latest version of Firefox. Also I asked some more people with Windows machines to check my site. They see the same issues with the icons. So I suppose it´s not about browser extensions and caching. I don´t use any caching plugins and no CDN. With chrome everything is fine, but with Windows + Firefox you have the problem. All computers I tested with are located in Germany, but I don´t think location or language of the systems is the cause.

    Best regards!

    #172395

    Hi,

    I have a Mac running 10.8.2 but I also am running VMware Fusion 5.0.3 with WIN 7 – also, on other computers in office running straight WIN 7 have the same issue.

    Here are some screenshots of all browsers/OS:

    Mac-Safari:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/Mac-Safari.jpg

    VM-Chrome30:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/VM-Chrome30.jpg

    VM-FF24:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/VM-FF24.jpg

    VM-IE10:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/VM-IE10.jpg

    Mac-Chrome30:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/Mac-Chrome30.jpg

    MAC-OS-FF:

    http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/MAC-OS-FF.jpg

    Also, I do not have any plugins – just the Enfold template – no custom development

    • This reply was modified 1 year, 1 month ago by  Monique.
    #172730

    Try going into functions-enfold.php in your theme files and look for:

    
    /*
     * add html5.js script to head section - required for IE compatibility
     */
    if(!function_exists('avia_print_html5_js_script'))
    {
        add_action('wp_head', 'avia_print_html5_js_script');
    
        function avia_print_html5_js_script()
        {
            $template_url = get_template_directory_uri();
            $output = '';
    
            $output .= '<!--[if lt IE 9]>';
            $output .= '<script src="'.$template_url.'/js/html5shiv.js"></script>';
            $output .= '<![endif]-->';
            echo $output;
        }
    }
    

    Change it to this:

    
    /*
     * add html5.js script to head section - required for IE compatibility
     */
    /**
    if(!function_exists('avia_print_html5_js_script'))
    {
        add_action('wp_head', 'avia_print_html5_js_script');
    
        function avia_print_html5_js_script()
        {
            $template_url = get_template_directory_uri();
            $output = '';
    
            $output .= '<!--[if lt IE 9]>';
            $output .= '<script src="'.$template_url.'/js/html5shiv.js"></script>';
            $output .= '<![endif]-->';
            echo $output;
        }
    }
    **/
    

    Now go to your header.php file and look for:

    
    </head>
    

    and add this line just above that:
    <!--[if lt IE 9]><script src="http://mydesignspace.com/wordpress/wp-content/themes/enfold/js/html5shiv.js"></script><![endif]-->

    See if that helps at all.

    #172745

    Just made the changes. Still not working on FF, IE browsers after deleting cookies/cache/history but Safari now has an active state on logo: http://mydesignspace.com/wordpress/wp-content/uploads/2013/10/Safari-Firefox.jpg

    #172746

    Thank you, but it didn´t change anything. Cleared cache once again and it´s still the same.

    #172845

    I’m not sure what it could be at this point. Earlier the icons were showing fine on my end and still are on my macbook but checking this afternoon they are missing on my desktop now.

    Can you create a temporary admin account and reply back with the details so we can dig in a bit further.

    #172849
    This reply has been marked as private.
    #172859
    This reply has been marked as private.
    #173038

    Thank you both, looking into it now.

    #173092

    Hey Guys! At this point, would you mind also providing the login data to your ftp server?
    I checked the sites in firefox and I can see the issue but I cant reproduce it. So I would like to try to update some files manually just in case they are for whatever reason corrupted.

    It would also allow me to tun some trial/error tests for additional insight.

    Cheers!
    Kriesi

    #173105
    This reply has been marked as private.
    #173204

    Hey Monique!

    Seems this is an Apache Server configuration problem with font files. I added the following to the htaccess file and it seems to work for me now:

    http://pastie.org/8390019

    For everyone else encountering this issue please try to do the same :)
    Also for anyone else and my team: this might come in handy when dealing with font problems: http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    • This reply was modified 1 year, 1 month ago by  Kriesi. Reason: Reference: http://stackoverflow.com/questions/15636949/fontello-glyph-font-odd-behaviour-on-firefox-shows-unicode-codes-instead-of-ico
    • This reply was modified 1 year, 1 month ago by  Kriesi. Reason: Reference 2: http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems
    #173238

    Hey Kriesi,

    Just checked all the browsers/OS (WIN7 Chrome IE FF MAC OS 10.8.2 Safari FF Chrome) force refreshed and looks like all the icons are showing properly now! Thank you guys!!

    Still one bizarre issue with Safari 6.0.2 – icons are there and always have been but the icons I added via the text block module where I added links to them are not showing as links.

    <h6 style=”text-align: right;”>LEARN MORE ABOUT ME PROFESSIONALLY</h6>
    [av_font_icon color="#c95516" icon="222" size="35px" position="right" link="manually,http://www.linkedin.com/in/moniquevirgilio" linktarget="yes"] [av_font_icon color="#c95516" icon="211" size="35px" position="right" link="manually,https://twitter.com/MyDesignSpace" linktarget="yes"]

    Any ideas?

    Everything else is good!

    #173267

    Hey!
    We already included a fix for that in the next update which I just uploaded to themeforest. Should be available within a day.
    I am going to close this thread now so it doesn’t get hijacked, if you got any other issues feel free to open a new one :)
    Cheers!
    Kriesi

Viewing 18 posts - 1 through 18 (of 18 total)

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