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IE 9 Slider Problem Continues without Solution

17 posts from 6 voices

Started 1 year ago by wesmands
Latest reply from wesmands
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This topic is not a support question

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wesmands
Member

I realize you have a huge job to keep up with everthing, but I first reported the problem with IE 9 on this forum 3 months ago. I am up to 20% of visitors using IE9 and they can't see my key graphics on the two main landing pages. I have been an advocate for your templates up until now. Am I going to be forced to abandon ship and start over? My website is http://www.funsunmexico.com

I will pay for an upgrade that works if that is what it takes.

I can send my code if you think I did something, but several people have reported this problem.

The wordpress version had the same problem and the upgrade fixed it.

Please HELP !!

Posted 1 year ago #
Dude
Dude

I marked this thread for Kriesi - he can fix the issue for all users. He currently doesn't answer my mails and I assume that he will finish his new theme soon - afterwards he'll fix the IE9 slider issue.

Posted 1 year ago #
Develekos
Member

Do you intent to solve this?

thanks

Posted 1 year ago #
wesmands
Member

another interesting fact than may or may not help with a solution! s As suggested, I am currently running explorer 7 compatibility mode on the funsunmexico main page. Sometimes when I go to the site the slider works and if I go to another page and come back...... it doesn't work. wow.

Posted 1 year ago #
Develekos
Member

We definitely need an answer here! Are you working on this problem or we have to search for another solution?

Posted 1 year ago #
Devin
Moderator

Hi All,

I've not gotten an update on this yet and I don't think Dude has either. I really do apologize for not having a fix for you and I appreciate your extreme patience Wesmands in first reporting the issue and continually checking up on it.

Regards,

Devin

Posted 12 months ago #
Develekos
Member

Hey Devin,
Any updates on our issue? Any estimates?

Thank you in advance,
Yannis

Posted 11 months ago #
Kriesi
Key Master

Hi!

ETA for theme update: next week :)

Regards,
Kriesi

Posted 11 months ago #
wesmands
Member

It is next week, my friend. This rotten IE9 is a higher percentage of my customers every week!

Posted 10 months ago #
Devin
Moderator

Hi wesmands,

The approval process for themeforest can take a day to a few days so I imagine it will be available shortly. You can keep an eye on Kriesi's twitter as he usually posts updates/release there: https://twitter.com/#!/Kriesi/

Regards,

Devin

Posted 10 months ago #
wesmands
Member

another month has passed and 20% of my visitors still can't see the slider. :-(

Posted 9 months ago #
Mya

Hi wesmands,

Again, our apologies for not having a fix for you. I'll re-tag Kriesi to this thread.

Regards,
Mya

Posted 9 months ago #
wesmands
Member

Ok my friends, I have to do something. If we don't have a fix by August 15, I will have to remove the slider and start moving toward another theme. But I really don't think this is good for business to have people forced to change themes due to lack of support. I certainly wouldn't be able to recommend Kreisi themes in the future, even though they have the coolest features.

John

Posted 9 months ago #
Devin
Moderator

Hey John,

I'm not quite sure what is causing the issue on your site alone. So far, this is the only one I'm seeing the same issue continually arise with.

One thing I've just noticed is that if you remove the IE7 emulation the slideshow works fine in IE9 and there doesn't seem to be any issues. Though this does cause additional problems as additional features rely on the emulation to work properly in IE.

It may also be that Kriesi has not updated the HTML version but only the Wordpress but I can't say for sure. I've just sent him an email to have him re-look this topic and hopefully and he can figure out once and for all what the issue is.

Regards,

Devin

Posted 9 months ago #
wesmands
Member

yes I realize this is a flaky problem. and yes, i am running the wordpress theme at http://www.funsunmexico.com/blog and it works fine with the update. When I take off the emulation code, it will sometimes work and if I go to a different page and come back it stops working.

Is there some code I can use to identify the evil IE 9 and load only the first slider image as static.??

Posted 9 months ago #
Devin
Moderator

Hi John,

I just noticed in responding to another topic on this that the CleanCut HTML theme is actually listed as not having support for IE9 on the Themeforest page and it also doesn't show as working on the demo site so I think this might be the underlying issue that I just did not pick up until now.

I've sent an email to Kriesi asking if he plans to update the HTML version to support IE9 and when that might happen if so.

Regards,

Devin

Posted 9 months ago #
wesmands
Member

Thank you!

Posted 8 months ago #

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