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Images (especially Sliders ones) look terrible on iPhone

12 posts from 3 voices

Started 5 months ago by Caiser_Souze
Latest reply from Ismael
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This topic is resolved

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Caiser_Souze
Member

Hi, I’m a bit lost.
Using Choices 1.6.0 I notice with the responsive layout active my images (with graphic) looks terrible on iPhone. The first load look perfect and after some millisecond it downsize the quality and the image look ultra pixelated and simply horrible to look.

This experience is the same with the theme demo here at kriesi.at. You will se perfectly the issue with the first slide the text “Flying Caption” will look ultra pixelized …

This didn’t happend on Falgship theme for example…

Any help will be super appreciated.

Caiser

(sorry for my bad english...)

Posted 5 months ago #
Devin
Moderator

Hi Caiser,

Can you take a look at this font on your iPhone and see if it looks the same (pixelated) http://www.google.com/webfonts/specimen/Open+Sans

If so, its just the way Google renders the font for iPhone and you'll need to use a Web Save font instead of a google font (or just another google font) for the headers.

Is this also happening for your images? If so, you may just need to use larger and better quality images so that they appear better.

Regards,

Devin

Posted 5 months ago #
Caiser_Souze
Member

Hi Devin,
thanks for your reply! I think I was a bit unclear, sorry for that.

The problem is not related to the font (or the caption text) but only on the quality of the bitmap images. My Slide is a 990x556 px dimensions and tested in png+jpg format. On iPad with retina display the bitmap image looks not so bad, but on the iPhone is extremely pixelated.

I suppose that 990x556px is enough for the iPhone Retina display.

I can’t make public the link now (is a upcoming Event) but you can send me a email at suspect (at) casiersouze (dot)com I will send you the link of the site if you want take a look at it.

Again any help is welcome ;)

Posted 5 months ago #
Devin
Moderator

Is this with iOS6? Which iPad as well?

Just to clear up any outside issues, make sure you have no plugins active and then install and use this plugin to regenerate all your theme wide image files: http://wordpress.org/extend/plugins/regenerate-thumbnails/

If you can send me the link I can forward it on to Kriesi if the issue persists since I believe he is the only one who has an iPad for testing right now.

You can send the information to my email at DevinVinson (at) gmail.com. Make sure to include a link to this topic so that my spam filter doesn't grab it :)

Regards,

Devin

Posted 5 months ago #
Caiser_Souze
Member

Hi Devin,
thank you for your answer. At this time I’m using iOS 5.1.1

1. Regenerate thumbnails – I made this before to write on the forum
2. I use WPML plug-ins and I prefer to not deactivate it… I’m afraid to have some trouble when I will reactivate it…

I send the mail today with some screen picture too of the problem. Let me know if you correctly receive the mail.

Caiser

Posted 5 months ago #
Devin
Moderator

Hi Caiser,

Can you add one of the images being used on the choices slideshow to your Flagship site and test it?

I believe its actually just the images and the way they are scaled down that is the issue and not anything the theme is doing.

Regards,

Devin

Posted 5 months ago #
Caiser_Souze
Member

Hi Devin,
I send you an email with screen pictures and links.

Unfortunately the result is the same: the image load and look horrible and super pixelated.
Hope we can find the problem, let me know... For me to resolve this quality issue is really important.

Caiser

Posted 5 months ago #
Devin
Moderator

Hi Caiser,

Myself and another of the support crew were unable to replicate the issue on our end in iOS 5 or with any browsers.

I've tagged Kriesi on the topic as he is the only one with multiple iOS devices so if he is able to see the same issue he can help further.

Regards,

Devin

Posted 4 months ago #
Caiser_Souze
Member

Hi Devin,
I wrote you a mail some days ago... but no answer. The problem still here but in part looks is solved.

In office we updated our iPhones OS to iOS6 and the problem disappear… It remain on iOS 5.1.1 … So is a problem related with scale or image resolution on the old iOS.

At this time I think we can consider the main problem solved…? Let me know.

Caiser

Posted 3 months ago #
Devin
Moderator

Hey Caiser,

If its solved on your end then I would say its solved. We were never able to get the same results on our end with any of the ios devices we tested on so as long as its looking good :)

Regards,

Devin

Posted 3 months ago #
Caiser_Souze
Member

Hi Dave… so this problem is solved !

I know that I’m pedantic but I will thanks you for the support though you didn’t had the opportunity to reply my problem…

Kind regards

Caiser!

Posted 3 months ago #
Ismael
Moderator

Hi Caiser,

Glad that you've fixed it. :)

Cheers,
Ismael

Posted 3 months ago #

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