Viewing 9 posts - 1 through 9 (of 9 total)
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  • #729162

    Hello,

    I can’t import the Default Demo. All other demos work fine but this. I keep getting this message:
    “Import didn’t work! You might want to try reloading the page and then try again”.

    I’ve already:
    -imported successfully other demos;
    -used the “WordPress Reset” plugin;
    -Reinstall everything;
    -Upload it to online server;
    And neither locally or online it works and the error is the same.

    Thanks,
    Cláudio Almeida

    #729196

    Hey cjpa,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    #729203

    Hello, here it go:

    #729204

    If you are able to correct the situation, you can leave the default demo online. it doesn’t matter.
    Thanks.

    #729404

    Hello,

    Can you, please, inform if there is a major problem with the template? I need to resolve this situation asap, if there is a major problem please inform as I need to buy a different theme.
    Sorry, but i really cant wait much longer. My boss is all over me to have this ready tomorrow and i still have to costumize everything..

    Best regards,
    Cláudio Almeida

    #729535

    Hi,

    Sorry for the late reply.
    Please note that self posting pushes your thread to the end of our queue.

    I tried importing default demo using WordPress’ importer but that did not work as well. Can you please post FTP logins here privately as well? It seems like issues is server related.

    If it is really urgent for you, we would recommend you to re-install WordPress and if that too does not help, please contact your hosting provider regarding the issue.

    Best regards,
    Yigit

    #729541

    Hello,

    As I said before, i tried it locally and it didn’t work as well, so if the problem persists at my own computer and at the server it would be an huge coincidence to have anything to do with server configurations.
    Despite all i’ll post ftp data bellow.

    #729591

    Hello,

    I’ll ask for the refund and buy another template. Thanks anyway.

    Best regards,
    Cláudio Almeida

    #729605

    Hey!

    I wanted to run this test – https://codex.wordpress.org/Theme_Unit_Test however logins credentials are not working for me.

    Other solution would be importing database but for that we would need access to your database as well.

    Regards,
    Yigit

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