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  • #273121

    Dear Support Team!

    I’am woking with Enfold and would like to paste some images on one of the pages of my website, but when i choose insert media option, it starts to load the pictures what are uploaded but after few successful loads the loader seems to be struck and nothing happens if i scroll down, also some of the pictures only have the frame and the picture is not shown.

    I have tried to refresh the browser but it didnt help. I have checked on all possible browsers and all of them updated to the newest version. (Chrome/Firefox/Opera). Java updates also installed. Also checked it on few PC-s and was the same on all platform.

    Here is an image of the insert media screen what happens after few seconds of loading.

    Would like to ask for help, how can i solve this problem?

    Thank you!

    Zheq

    #273235

    Hi Zheq!

    Thank you for using the theme!

    If you don’t mind, please post the url of the website here. Make sure that you’re running Enfold 2.8.1 and the latest version of wordpress. Try to increase the wordpress memory limit to at least 128M.

    Best regards,
    Ismael

    #273856
    This reply has been marked as private.
    #273858

    Hi!

    You are currently using an older version of the theme, please update it to the latest version 2.8.1 via FTP as Ismael suggested – http://vimeo.com/67209750
    Cheers!
    Yigit

    #273864
    This reply has been marked as private.
    #273953

    Hi!

    Please see – http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can also contact your service provider if you are not comfortable making changes on files

    Regards,
    Yigit

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