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Insert Shortcode not Working in Firefox or Chrome (only IE)

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Started 4 months ago by Michal Pulda
Latest reply from Michal Pulda
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Michal Pulda
Member

I have exactly same issue as is described in this (now closed) thread http://www.kriesi.at/support/topic/insert-shortcode-not-functioning-in-chromefirefox-only-ie10?replies=5#post-91558

Propulsion Version 1.7 on Wordpress 3.5
Doesn't work in Firefox 18, Chrome 24.
Works in IE 9.
Windows 7.

I would like to take care of the issue. What steps are we going to take?

Thanks a lot,
Michal

Posted 4 months ago #
Devin
Moderator

Hi Michal,

That user ended up switching to a different theme before we could help him.

So far we are guessing its a server configuration but what that is, we aren't sure. Another user who was having the same issue switched to a different server and the problem was resolved. A bit weird, but if you can give us any additional information about your server setup, file permissions etc we can go from there.

Regards,

Devin

Posted 4 months ago #
Michal Pulda
Member

Hi Devin,

What kind of information exactly are you looking for? Here's a PHP specification http://46.28.105.78/info.php

What else can do you think you will need?

Thanks,
Michal

Posted 4 months ago #
Michal Pulda
Member

Any development?

Posted 4 months ago #
Devin
Moderator

Can you take a look at the file permissions for your wordpress installation (the chmod for wp-content and sub folders to start).

If you have any plugins active, they should be disabled while trying to troubleshoot the shortcode issue as well.

Regards,

Devin

Posted 4 months ago #
Michal Pulda
Member

It looks like that wp-content and sub-directiories have 750 and files have 640.

I tried with all plugins turned off with the same result.

Thanks!
Michal

Posted 4 months ago #
Dude
Dude

Hi!

Please create me a wordpress admin account and send me the login data to: kriesi2000-dude@yahoo.com - I'll look into it.

Regards,
Peter

Posted 4 months ago #
Michal Pulda
Member

Sent.

Thank you,
Michal

Posted 4 months ago #

Dude
Dude

Hi,
The problem is that the javascript files of the shortcode generator are not loaded properly. By default the urls to the javascript files look like:

<script type="text/javascript" src="http://www.kriesi.at/themes/propulsion/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/column-control.js"></script>
<script type="text/javascript" src="http://www.kriesi.at/themes/propulsion/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/tab-control.js"></script>
<script type="text/javascript" src="http://www.kriesi.at/themes/propulsion/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/table-control.js"></script>
<script type="text/javascript" src="http://www.kriesi.at/themes/propulsion/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/sidebar-tab-control.js"></script>

<script type="text/javascript" src="http://www.kriesi.at/themes/propulsion/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/dialog.js"></script>

However in your case something (maybe a plugin or your hoster (I'm not sure)) changes the default urls to:

<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/column-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/tab-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/table-control.js"></script>
<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/sidebar-tab-control.js"></script>

<script type="text/rocketscript" data-rocketsrc="http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/js/dialog.js"></script>

which will break the editor. You can view the source code of the shortcode editor here: http://slidevalue.com/wp-content/themes/propulsion/framework/php/avia_shortcodes/tinymce/dialog.php (you must be logged in to view the file)

Posted 4 months ago #

Michal Pulda
Member

I see. It's caused by cloudflare.com (a security/CDN service) that has a feature called Rocket Loader that "automatically asynchronously load all JavaScript resources." I turned it off and now it loads correctly.

I'm sorry for taking your time -- now I'll try to get to their support. I suppose there's nothing you can do, right? I'll point their technicians here.

Thanks a lot for your help,
Michal

Posted 4 months ago #

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