July 10, 2013 at 11:23 am #26007
I’ve run into trouble with the installation of the theme. I followed your video for installing via FTP; after the files uploaded the theme appeared in my WordPress ‘themes’ dashboard section – however, when I clicked ‘live preview’ I was taken to this:
The website encountered an error while retrieving http://yobanfa.com/wp-admin/customize.php?theme=enfold%2Fenfold. It may be down for maintenance or configured incorrectly
and I (mistakenly, maybe) went back and tried ‘activate’ and received the same error page…
Tried to go back and it seems the whole dashboard is broken.. i get the same error just going to /wp-admin :-(
any help would be lovely
cheersJuly 10, 2013 at 11:59 am #128971
Please try to increase the (allocated) php memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
PeterJuly 10, 2013 at 5:46 pm #128972
Tried that, still the same error message:
The website encountered an error while retrieving http://www.yobanfa.com/wp-admin/. It may be down for maintenance or configured incorrectly.
any other ideas?
CheersJuly 10, 2013 at 6:32 pm #128973
Navigate to the themes folder via FTP and delete the enfold theme folder. Make sure there is at least twenty twelve installed so that wordpress can default back to it.
Make sure you can log in and things are up and running again. Try contacting your hosting provider to verify what memory limit your wordpress installation has and if they need to increase it on their end.
Next, try installing via FTP again and this time if you are using Filezilla or another client that shows upload failures keep an eye out for any files that don’t fully upload or fail.
DevinJuly 11, 2013 at 1:58 am #128974
Will do, thanks for the quick reply. I did have a fair amount of files that failed in the Filezilla upload – I kept selecting them and hitting ‘requeue’, until it seemed like they all uploaded successfully. Is that the right way to go about it?
CheersJuly 11, 2013 at 2:02 am #128975
Try doing them folder by folder. You may also need to go into Edit>Settings then go to Transfers and where you have the option for maximum simultaneous transfers change that to 1. I’ve worked with a few servers who have issues with multiple transfers over ftp at the same time and this while being slower makes for less failed transfers and disconnects.
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