Viewing 30 posts - 1 through 30 (of 32 total)
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  • #236821

    Guys

    All portfolio items (featured on my homepage) are NOT CLICKABLE links on an iPad or iPhone! What? Yes, they were but now they aren’t. You cannot select any of them to open the Ajax box animation anymore – they are just static images on the tablet and phone. Also you cannot click on any hyperlinks in the body text either!!!

    My visitors cannot click on my portfolio on the homepage – I have to get this resolved immediately. They haven’t work since 2.6 and it’s the same in 2.6.1. Why don’t the clickable links do anything?

    I’m forced to open a new thread to get this looked at; it is sat waiting for a reply on a previous thread. Please guys, can you get these problems dealt with? I rely on the site for my business. please help… I also still have issues with animations etc… in a previous thread too.

    http://www.swarez.co.uk – cannot click on Portfolio items on iPad or iPhone or any other text link – they are broken

    Thanks
    Ed

    • This topic was modified 9 months, 1 week ago by  Swarez.
    #236941

    Guys, please help? Anything? Forum is active with tons of replies but I have nothing… I’m getting desperate… Could you at least let me know this is being looked at?
    Thankyou
    Ed

    #236953

    Hi!

    Can you try adding following code to Quick CSS in Enfold theme options under Styling tab

    @media only screen and (max-width: 767px) {
    .grid-sort-container { 
    z-index: 999; }}

    Have you tried checking your website on an Android device? Issue occurs on my iphone as well

    Cheers!
    Yigit

    #236978

    Hi Yigit
    That doesn’t do anything :(

    It does not work on Android either.
    I’ll attempt one more clean install via FTP and be back to you in 15 minutes.

    By the way – the plugin configs are unaltered from previous working versions

    Thanks
    Ed

    • This reply was modified 9 months, 1 week ago by  Swarez.
    #236980

    Hey!

    Sure, we will be waiting to hear from you

    Best regards,
    Yigit

    #237021

    No change Yigit – the problem remains

    Fresh install, deactivated plugins and still the problem exists.

    What do we do next?

    Thanks
    Ed

    #237029

    Hey!

    Have you tried flushing browser cache on your mobile device after deactivating all plugins?
    Do you mind creating a temporary admin login and posting it here privately so we can take a look?

    Best regards,
    Yigit

    #237054
    This reply has been marked as private.
    #237056
    This reply has been marked as private.
    #237174

    Hi!

    I have copied homepage template and created a page called “Test Page”. If i remove Color sections that contains “A UNIQUE ART EXPERIENCE” and Blog posts element, then portfolio links work fine. Do you mind if i deactivate plugins for testing?

    Best regards,
    Yigit

    #237182
    This reply has been marked as private.
    #237256

    Any updates yet Yigit?
    Thanks
    Ed

    PS – I also have a test domain (www.swareztest.com) with 2.6.1 installed. Same problem on iPad and iPhone. This doesn’t have the two elements on the homepage you talk about.
    Thought that might help…

    • This reply was modified 9 months, 1 week ago by  Swarez.
    #237554

    Hi!

    Can you provide login credentials to your test domain if issue occurs there too? So we can work on it and make no changes on your live website

    Best regards,
    Yigit

    #237561
    This reply has been marked as private.
    #237743

    I am also having the same issue, although I see swarez that you have fixed the issue, can you tell me what the resolve was please?

    #237746

    Hey +pbenewith

    I had to remove all instances (bar one) of the Colour Section element from my homepage and also the blog feature (that featured 4 excerpts from the Blog). Then it works again and all links operate properly.
    Hope it gets fixed as my workaround looks plain and boring and not what I want. So at the moment my solution is to avoid using Colour Sections as a layout element

    Hope that helps.

    Ed

    #238109
    This reply has been marked as private.
    #238627

    Any update Yigit?

    There’s another issue too which must be related. Click from a Portfolio URL from the homepage and the Breadcrumb is DIFFERENT to the same Portfolio item clicked from the main Portfolio page.

    Example when clicked from the Portfolio page (this is correct): http://www.swarez.co.uk/images/right.jpg
    Example when clicked from the Homepage (this is WRONG): http://www.swarez.co.uk/images/wrong.jpg – it shows the Breadcrumb trail with a ‘Test Page’ in it! This was the one you created Yigit…

    C’mon guys, this is getting frustrating – I keep having to chase you to fix problems. I’m getting annoyed now. Please tell me you’re working on a solution this.

    Regards
    Ed

    #238882

    Hey!

    Yes Ed, we are working on a solution. Issue was already reported to Kriesi.

    Regards,
    Yigit

    #238888

    Thanks Yigit, sorry to get on your ass about it, just trying to get fixed as quickly as I can.

    Thanks for your help
    Regards
    Ed

    #238954

    Hi!

    After some debugging it seems this seems to be a z index issue that can be resolved by adding this to your custom.css stylesheet in folder /css/ or to the quick-css panel located in your wordpress backend at Enfold->Styling:

    .avia_mobile #top .av-parallax-section{z-index: 0;}
    

    This will of course also be added to the next update :)

    Cheers!
    Kriesi

    #239001

    Thankyou; that seems to have removed the Breadcrumb issue but not the issue of IOS device links not working.
    Tried it on http://www.swareztest.com (my test domain) and still the same issue (caches purged and browser cache cleared).

    What’s even more worrying is the disappearance of pages. Yigit – you created a Test Page on the http://www.swarez.co.uk domain right? Well I just went to roll back to a version where I had the problem with Colour Sections and the inability to select links on IOS devices and it’s DISAPPEARED again – just a header and footer – yet the Avia builder happily shows the components.

    This is the third time this has happened in a week to a page (including my homepage!). Fresh installs done etc…
    Hope this feedback helps you find the problem.

    Regards
    Ed

    • This reply was modified 9 months, 1 week ago by  Swarez.
    #239006

    Updated theme and added the .avia_mobile #top .av-parallax-section{z-index: 0;} to my styles. All works now. Thanks
    Dwain

    #239117

    Hi @Swarez,

    Can you disable all plugins on your test site when using the css rule and then try things again?

    If it isn’t working leave theme inactive so Kriesi can take another look.

    Regards,
    Devin

    #239208

    Hi Devin

    I have done as you said but still no change.

    All plugins disabled and the theme has been de-activated (you did mean choose another theme right?). IS that what you meant by inactive?

    Thanks for your help
    Regards
    Ed

    #239555

    No, just the plugins. I’ll ask Kriesi to re-take a look at this topic and your site though I think he has already pushed this next update over to ThemeForest for release.

    #240014

    Hi!

    The final solution I have added might require you to update the theme to the latest version. To make sure we are all running the same code would you mind doing that?

    Also: it seems that wherever you have applied the extra css, it does not show (page inspector still shows the old css rules active so I its no wonder you are still experiencing problems). My best guess is that its because your server is running google page speed which is delivering cached css files but I am not certain of that, so in any case would you mind updating your test installation so I can take an additional look at it?

    Cheers!
    Kriesi

    #240391

    Hey Kriesi

    Thankyou for looking into this further.
    I have updated the test site to 2.6.2 as requested; still the issue remains. I’m sure you’re right about the Google Pagespeed thing. It’s a Dreamhost install and I believe I can disable it? Shall I do that? Would that help?

    Fortunately my main site is on a different server and a different host, but then again, that poses as many challenges in itself!

    Many thanks again for your help; it’s is very much appreciated.
    kind Regards
    Ed

    #240399

    The pagespeed acts as a cache so the css to fix the issue isn’t actually getting applied to your front at all.

    #240411

    I hear you Devin.

    I have just disabled it in the DH dashboard. Have to wait 15 minutes apparently!

    I will report back shortly.
    Thankyou again.
    Ed

Viewing 30 posts - 1 through 30 (of 32 total)

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