Issues with new left sidebar header layout and full-width elements - Support

Viewing 16 posts - 1 through 16 (of 16 total)

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October 27, 2016 at 10:08 pm #705046

SpeedofLike
Participant

Hi, I’ve used Enfold for a few different projects. The new sidebar option like you have in the Consulting demo (http://kriesi.at/themes/enfold-consulting/) is great for a new client, but it’s being incredibly difficult. I’m trying to set it as left side, sticky.

It works fine until I insert a color (full-width) layout area on the page lower than the last element of the sidebar. The sidebar then ends and content gets centered across the entire page. What makes it worse is that when a user scrolls down, parts of the page are obscured by the sidebar.

October 28, 2016 at 8:15 am #705184

Rikard
Keymaster

Hey SpeedofLike,

Thanks for the details, could you post admin login details for the WordPress backend as well please?

Best regards,
Rikard

October 28, 2016 at 2:07 pm #705298

SpeedofLike
Participant

Here you go. I just tweaked something and one more section is now respecting the sidebar header space… but I don’t know what made the difference and the other sections are still going full-width.

As long as you’re looking around in there, could you tell me why I can’t shut off the top border on color sections? I set it in the individual sections in the Advanced Layout editor, but they still appear and I have to apply CSS to get them back off (I’ve temporarily commented them out in the child theme CSS file.

Thanks.

October 29, 2016 at 7:02 pm #705589

SpeedofLike
Participant

I know you guys have a lot going on, but I would appreciate an update on this. Do I need to abandon this layout and go to one of the other layouts, or find another theme if my client prefers it?

Thanks.

November 1, 2016 at 2:32 pm #706717

Andy
Inactive Moderator

Hi,

I noticed that you have used a caching plugin. Activate it again and open your plugin’s settings page and temporarily deactivate the caching of your site. Then deactivate this and all other plugins on your site. Finally please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Best regards,
Andy

November 1, 2016 at 2:46 pm #706725
SpeedofLike
Participant
Ok, that’s really disappointing if that’s your best customer service, Andy. That plugin has NEVER been activated on the site, it’s installed as one of my default plugins to be turned on after the site is live, so I can assure you that it’s NOT a caching issue. Just for the sake of it, I activated the plugin and none of the caching options were even turned on. I hit the “delete cache and minify” buttons anyway, and then turned it back off. Not surprisingly, there was no difference.

It has been 5 days since I posted this request for support. I’ve provided the login info so that someone could have checked my plugins by now (note: I use all of these plugins extensively, including with multiple other sites I’ve developed for clients on the Enfold theme), and I’ve gone ahead and disabled all of them for testing. SAME ISSUE PERSISTS.

This support is incredibly disappointing now, especially since I’ve had a client waiting for a week to see the direction I wanted to use for the site. I’m starting to think that I made a mistake going with Enfold for this and other client sites. If I don’t get a real answer/solution today, I have to move on to another theme that will actually work, and support their product properly.
- This reply was modified 7 years, 5 months ago by SpeedofLike.
November 2, 2016 at 4:24 pm #707211

Andy
Inactive Moderator

Hi,

I checked your page and it looked totally fine to me, so I assumed that you were viewing a cached version. I checked again and still can’t find any of the issues you were talking about. So can you make things clear to us please? you could use screenshots for example (imgur.com, drobpox), to show us what you’re talking about.

Best regards,
Andy

November 2, 2016 at 4:47 pm #707228

SpeedofLike
Participant

Andy, this is just getting comically absurd.

It took you a day to reply that you don’t see anything wrong and send me a screenshot of the part that I said was fine in the first place per my description of the issue in my original post:

It works fine until I insert a color (full-width) layout area on the page lower than the last element of the sidebar. The sidebar then ends and content gets centered across the entire page. What makes it worse is that when a user scrolls down, parts of the page are obscured by the sidebar.

Did you bother to scroll down?? The screenshot you sent is of the top part of the page… what about EVERYTHING below that? The color sections? The footer? Do those look right to you?

I thought there would be a simple solution or a bit of CSS code that I could add to fix the problem, but I’m starting to suspect that the dev team doesn’t want to admit there’s a major bug while they’re (hopefully) working on a fix.

THERE IS NOT NOW NOR NEVER WAS THERE ANY CACHING ON THIS SITE and my browsers have been cleared repeatedly. I don’t know how in the world to make that clearer to you. I’m working in Windows and I have checked the page in Chrome (regular and incognito), in Firefox (regular and private mode) and in (gasp) Edge — all show the exact same issue.

Screenshot of the page scrolled down, clearly showing the issues, attached below.

November 4, 2016 at 2:43 pm #708188

Andy
Inactive Moderator

Hi,

thanks for the screenshot finally :). I created a new page (see private link) and simply copied your whole content into it. It works totally fine now, so I still think some kind of cache issue is causing it on your original page. So simply create a new page and delete the other one.

Best regards,
Andy

November 4, 2016 at 3:47 pm #708253

SpeedofLike
Participant

Sorry, but that didn’t solve anything. There were all kinds of issues with the layout (color sections bleeding out to subsequent sections) on the page you made. As soon as I moved one element (a Special Heading) to try to correct it and hit “update” on the page you made, the EXACT SAME THING happened. The new page now looks just like the homepage that you replicated.

November 4, 2016 at 3:49 pm #708255

SpeedofLike
Participant

Is there anyone else on the team who can look at this issue and actually give me a solution?

November 7, 2016 at 9:09 am #709073
Nikko
Inactive Moderator
Hi!

We are very sorry for the inconvenience, the issue seems to appear on narrow screen but not on a wide screen. I have added this code in Quick CSS (located in Enfold > General Styling) and tested it with link in the private content:
```
@media only screen and (max-width:1400px) and (min-width:960px) {
  .html_header_sidebar.html_content_align_right .container {
    padding-left: 200px;
  }

  .html_header_sidebar.html_content_align_right .home #homebanner .container,
  .html_header_sidebar.html_content_align_right .home #after_section_1 .container {
    padding-left: 50px;
  }
}

@media only screen and (max-width:1280px) and (min-width:960px) {
  .html_header_sidebar.html_content_align_right .container {
    padding-left: 350px;
  }
}

@media only screen and (max-width:959px) and (min-width:767px) {
  .html_header_sidebar.html_content_align_right .container {
    padding-left: 240px;
  }
  .html_header_sidebar.html_content_align_right .home #homebanner .container,
  .html_header_sidebar.html_content_align_right .home #after_section_1 .container {
    padding-left: 50px;
  }
}
```
Let us know if this fixes the issue on your end.

Regards,
Nikko
November 9, 2016 at 10:18 pm #710464

SpeedofLike
Participant

Thanks for your help, Nikko. A relief that someone actually took this seriously. Unfortunately, this only resolved the issue temporarily. While it did fix the page in question, the fix broke as soon as any adjustments were made to the page. Furthermore, this also affected other pages, pushing content not in color sections off to the right.

I had to give up on using that layout entirely. Two weeks of waiting for a working answer, often days between messages, was just too long on a time-sensitive job for a client.

The other issue I had (with color section borders not turning off) was never addressed, so I went ahead and removed them manually through CSS.

I’m very disappointed. I hope this will be fixed in future updates, and that other features will be better tested before they are added to the template.

November 11, 2016 at 9:47 am #711032

Nikko
Inactive Moderator

Hi,

We are very sorry for that. If it breaks other pages we can limit the code to be used only by that page alone or several pages but it will be a bit hassle on your side also. We are sure that lot of issue and bugs will be fixed in the future versions of Enfold, we thank you for using Enfold.

Best regards,
Nikko

November 11, 2016 at 5:24 pm #711281

SpeedofLike
Participant

Thanks Nikko.

That’s exactly my point. This functionality was released without proper testing is not ready for real–world usage. I’m sure that if it stays as part of Enfold, it will be fixed at some point, but this was a frustrating waste of a lot of my time.

I’m still a big Enfold fan (I’ve made many clients buy it for their sites and use it for most of mine now), but I’m going to be more hesitant about using it for new layouts.

Thanks again.
Boris

November 14, 2016 at 12:31 pm #711891

Andy
Inactive Moderator

Hi,

alright, please let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy
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