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Items stay in Basket

6 posts from 2 voices

Started 7 months ago by Kuzz
Latest reply from Dude
This topic is closed
This topic is resolved

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Kuzz
Member

Hello,

I have recently installed the Ogone Payment Gateway plugin that allows my site to accept card payments via Ogone.

Everything works fine but whilst testing I've noticed one problem. After getting directed back to the website after payment on Ogones site. The item the person as paid for is still in the shopping basket. This shouldn't be there after payment.

Your help with this issue would be much appreciated.

Regards

Karam

Posted 7 months ago #
Dude
Dude

Hey!

This is probably an issue with the payment gateway extension itself. Please contact the woocommerce support staff: http://www.woothemes.com/support/

Regards,
Peter

Posted 7 months ago #
Kuzz
Member

OK thank you for your reply.

I have contacted the support team at WooCommerce so hopefully they can provide an answer. I will keep this thread updated with progress and if the issue is fixed.

Regards

Karam

Posted 7 months ago #
Dude
Dude

Hi!

Great - if they provide a solution please post it here because it may help other users too.

Best regards,
Peter

Posted 7 months ago #
Kuzz
Member

Issue now sorted. There was no problem on any end it was because the account with Ogone and the settings in the extension were alll in test mode... Once we got everything sorted and moved the Ogone to a production account it all worked fine and the item went out of the basket when returned to the website after payment.

For anyone else that thinks it's an issue before they move to production account.

Thanks.

Posted 7 months ago #
Dude
Dude

Hi!

Glad that it works now :)

Regards,
Peter

Posted 7 months ago #