Lack of technical Support! « Support Forum | Kriesi.at - Wordpress Themes and HTML Templates

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Lack of technical Support!

6 posts from 3 voices

Started 1 year ago by LateForWork
Latest reply from brobins
This topic is not a support question

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LateForWork
Member

Does anyone have the same problem? Lack of technical Support! I have tried a number of the suggested editing for visual changes and they do not all work. I have asked question in the posts and no responses yet. It's been over 2 weeks. I emailed the person who deals with the support of this theme. I was told they will work on it and still no help. I asked for a refund lets see what happens :(

Posted 1 year ago #
brobins
Member

Yes! I am having an absolute nightmare myself.

The theme I purchased is Angular and I have a whole heap of questions that have been left unanswered for anything up to 2 weeks, it is getting ridiculous!

One VERY unhappy customer here :-(

Posted 1 year ago #
LateForWork
Member

What bugs me out even more is that i received an email saying he will get to it and still nothing! I once had a theme fore free and had better help from the creator from the theme!

Posted 1 year ago #
Chris Beard

Hi,

you can always respond to your unanswered topic again if it's not responded to within 2 to 3 days to make sure it's not lost.
As you can see, we're 3 support members, a third one was hired recently because of a spike in support requests. We try our best to respond as soon as possible, mostly within 24 hours.
Might I add that brobins was helped right after he posted this and his "nightmare" is over. I'll check your topics now.

Often we get support emails from members without a link to the support topic and therefore it's lost. Could you point me to the topic you've requested email support in? I've just checked your topics and replies and I couldn't retrieve a conversation about email support. Can you also tell me where you mailed to and what the email contained?

I'll check your other topics right now.

Best regards,
Chris

Posted 1 year ago #
LateForWork
Member

i added the link this is one of the emails i sent below.....
at this time i ended yup getting a different theme because i was not getting any help.
I was even asking about a refund because i have waited at least 2 weeks or a response to 1 of my questions and of course still no response.

email previously sent to kriesi
Honest since the the codes i have been using from your support forum haven't been working I am not happy with the theme 100%. Maybe the theme for what i need is not this one; but since o bought it i have to make it work somehow. I have a clothing company and need it to work well as an e-commerce site as well.

the 2 comments i can think of know are:

http://www.kriesi.at/support/topic/portfolio-images-and-search-result-layout

and

http://www.kriesi.at/support/topic/2-things-blog-page-and-featured-images

Please help. I have other questions but i need my 1st questions to be answered and see if they work to se if it's even worth using the theme. I hope it is!

Thank you in advance.

Posted 1 year ago #
brobins
Member

Chris Beard,

Can i Just point out that my 'nightmare' is a long way from being over. I still have a number of questions that have been left unanswered for 2 weeks if you check the forum! Yes, I received a response to one or two of my recent posts but please dont consider this settled as its not.

You will appreciate our concerns and frustrations as the support here is usually spot on.

When Kriesi was dealing with the support requests for the Display theme I used a few years ago it was brilliant. Always speedy, amazingly friendly and professional and none of the attitude that seems to be getting banded around now.

I'm not trying to be difficult here, I just find it rich when I see a comment like yours posted recently and I still have numerous questions left without so much as an acknowledgement.

I hope you find the time to look over them soon.

Thanks,

Posted 1 year ago #